Operations Associate - South West London
Freelance Operations & Housekeeping Associate - London
Flexible Part-Time Work | £18+ per hour
Are you looking for flexible work that fits around your existing commitments?
Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.
About Us
Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.
Requirements
Role Overview
As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.
Key Responsibilities:
- Fixing small handyman / maintenance jobs
- Delivering guest essentials and equipment to properties as needed
- Assisting guests with check-in, key exchanges and property access
- Running errands to resolve in-stay guest requests
- Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
- Conducting spot checks and reporting maintenance issues
- Assisting with linen stock management at the local storage unit
- Using the Pass the Keys app to log jobs, upload photos, and report damage or issues
What We’re Looking For
- Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
- A reliable and punctual approach as our guests experience depend on a timely approach
- High standards and attention to detail, especially when it comes to cleaning and presentation
- Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
- Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
- Confident using a smartphone and mobile apps for job tracking and communication
- An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
- A good working knowledge of London’s layout and neighbourhoods
- Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
- Basic handyman skills are a bonus - and having your own tools is essential for these tasks
Benefits
What We Offer
- £18 per hour, depending on the task and time of day
- Flexible freelance work that fits around your lifestyle
- Immediate start with ongoing support from a friendly, professional team
A chance to grow with one of the UK’s fastest-growing short-let platforms
Apply Now
If you’re enthusiastic, dependable, and love variety in your day, we’d love to hear from you. Please send your CV and a brief note outlining your availability and why this role is right for you.
Explore our Trustpilot reviews and discover why we’re a leading company in our field: https://uk.trustpilot.com/review/passthekeys.com