Account Manager, Channel Partner

About this Role:

We’re seeking an Account Manager to support and execute our partner-led growth strategy. This is a fully remote role, reporting to a UK-based leader.In this role, you will own relationships with Channel Partners (including MSPs, resellers, and distributors) and be accountable for driving renewals, expansions, and new business through those partners. You will manage a broad portfolio of partners and their associated customer bases, working closely with internal teams to ensure strong commercial execution and outcomes.

This role sits within a growing Channel segment where we are actively investing in partner-led growth, evolving our engagement models, and building scalable, repeatable partner-led sales motions to support long-term expansion.

As part of a collaborative Account Management team, you will own revenue growth, retention, and pipeline management, operating with strong prioritization and operational discipline in a fully remote environment.

While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.

Responsibilities:

• Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact.
• Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner-led new business.
• Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go-to-market strategies.
• Retain responsibility for the end-customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner.
• Orchestrate partner-led opportunities end-to-end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams.
• Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers.
• Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.

Required Skills:

• 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors).
• Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable revenue and retention outcomes.
• Proven ability to manage renewals, expansions, and complex deal cycles through channel partners
• Ability to balance partner ownership with responsibility for the end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority.
• A growth mindset; open to feedback, quick to adapt, and always looking to improve in a fast-evolving environment
• High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., Salesforce).

Nice-to-Haves:

• Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning.
• Familiarity with subscription-based SaaS models, including device-or usage-based licensing.