Account Manager, SMB

About this Role:

We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB market segment.

You’ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a Europe-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.

While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.

Responsibilities:

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
• Act as a trusted advisor, understanding client needs and aligning them with our solutions.
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
• Manage renewals and contract negotiations, ensuring a seamless client experience.
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
• Ability to prioritize tasks and manage multiple accounts effectively.

Required Skills:

• 5+ years of experience in customer-facing B2B software sales ideally spanning SMB market segment
• Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
• Excellent communication, negotiation, and stakeholder management skills
• A growth mindset; open to feedback, quick to adapt, and always looking to improve
• Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Nice-to-Haves:

• Experience in Software sales environment
• Background in business development or consultative selling

Compensation & Benefits:

Competitive Salary: $65,000 - $78,000 based on experience and location.

Benefits:

• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
• Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.

Other Benefits:

• FSA/HSA.
• Fertility benefits.
• Parental leave.
• Paid-time off (PTO).
• Volunteer leave.
• Charitable donation matching.
• Tuition reimbursement.
• Gym membership reimbursement.
• Internet stipend.
• Pet insurance.

Learn more about our benefits here: https://patchmypc.com/careers#we-care.