Location
In office (Richmond, United States)
Seniority
Staff · 2+ years exp
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Nov 2, 2026. Patient First scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Patient First is an American chain of urgent care and primary care medical centers headquartered in Glen Allen, near Richmond, Virginia, that treats walk-in patients for illness and injury with on-site lab and x-ray services. Since opening its first medical center in 1981, it has grown to a network of centers across Virginia, Maryland and Pennsylvania and also offers telehealth visits. Its main lines of work include physicians and physician extenders, registered and licensed practical nurses, medical laboratory technologists, x-ray technologists, telehealth coordinators, and corporate roles in accounting, facilities and IT infrastructure.
The responsibilities of this job include, but are not limited to the following:
- Coordinating coverage for staffing vacancies (open shifts, shift swaps, emergency coverage, weekends/holidays, etc.) to ensure adequate staffing and operational efficiency;
- Ensuring the appropriate assignment of shift bonuses and overtime;
- Preparing reports to support operational decision-making, such as proactively identifying scheduling gaps, analyzing staffing levels and attendance trends, and calculating labor costs;
- Communicating scheduling updates and staffing requirements to employees and leadership;
- Collaborating with center supervisors to address attendance issues, vacancies, and staffing shortages;
- Maintaining accurate employee scheduling records within Workforce management systems;
- Ensuring schedules comply with organizational policies, labor laws, licensure requirements, and applicable accreditation standards;
- Verifying credentialing and certification requirements are reflected in scheduling assignments;
- Supporting initiatives to improve scheduling efficiency, Workforce utilization, and employee engagement;
- All other duties as assigned.
Minimum education and professional requirements include, but are not limited to, the following:
- Associate degree in business administration, healthcare administration, Human Resources, or a related field preferred;
- Two to four years of scheduling, Workforce management, staffing coordination, or healthcare operations experience preferred;
- Experience in urgent care, ambulatory care, emergency medicine, or healthcare scheduling strongly preferred;
- Equivalent combination of education and experience may be considered;
- Strong understanding of scheduling principles and staffing optimization;
- Proficiency with scheduling management systems, such as Workforce;
- Experience with Microsoft Excel, Microsoft Outlook, and reporting tools;
- Strong organizational skills and attention to detail;
- Ability to manage multiple priorities in a fast-paced healthcare environment;
- Excellent written and verbal communication skills;
- Ability to maintain confidentiality and handle sensitive employee information;
- Strong problem-solving and conflict-resolution abilities.
Salary Range: $22.00 - $25.00 depending on experience.
Benefits and Other Compensation:
- Health, Dental and Vision insurance for employees and dependents
- Disability, Life and Long Term care insurance
- Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
- Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
- Overtime Pay (hourly), Holiday Pay (salaried & hourly, Double time compensation for all holidays worked (hourly)
- Discounted medical treatment at any Patient First location for employees and immediate family
- Bonuses include: - Recruitment bonus
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