Ecommerce Compliance Specialist

We need an Ecommerce Compliance Specialist to audit listings on platforms like Amazon, Walmart, and TikTok Shop, resolve compliance violations, and mitigate revenue loss. This role involves maintaining communication with the brand management team, researching regulatory requirements, and implementing proactive measures to ensure all e-commerce accounts remain healthy and compliant. This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

What is a day in the life of an Ecommerce Compliance Specialist?

• Manage product listings through reviews of new content
• Product catalog auditing to ensure compliance with ecommerce platform policies
• Monitor and update banned keywords and products from ecommerce marketplaces
• Monitor notices from ecommerce platform compliance departments
• Determine best ways to respond to seller account issues
• Proactively troubleshoot potential issues
• Communicate issues with the seller team

What will I need to thrive in this role?

• 1-2 years’ experience with the Amazon.com marketplace platform or 1-2 years’ experience working in the regulatory compliance field
• Experience with Amazon Account Health - specifically writing plans of action and responding to performance notifications
• Experience working with government regulations or regulatory bodies (FDA, EPA, CPSC, Health Canada, etc.)
• Bachelor’s degree
• Ability to organize and manage multiple tasks simultaneously
• Precise attention to detail
• Excellent verbal and written communication skills
• Strong judgment and commitment to ethics
• An eagerness to learn

Preferred:

• Basic familiarity with Walmart.com, and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.)
• Experience with MAP/MSRP compliance enforcement
• Experience performing root cause analysis and implementing corrective and preventive actions (CAPA)
• Strong writing and editing skills
• Previous experience working in a high-stakes business environment

What does high performance look like?

• You follow through with all assignments in a timely manner
• You understand complex issues and can break them down into a simplified list of relevant points
• You correctly apply internal processes, marketplace policies, and regulatory requirements to resolve violations
• You take initiative to proactively share new solutions and process improvements with the team
• You communicate clearly and professionally with collaborative teams, marketplace contacts, and brand partners

What is my potential for career growth?

• This role offers a path for professional growth, starting as an Ecommerce Compliance Specialist and progressing to a Senior Ecommerce Compliance Specialist. As you develop your skills and expertise, there will also be opportunities for future leadership roles within the organization, allowing you to take on greater responsibilities and influence within the team.

What does success look like in the first 30, 60, 90 days?

• In the first 30 days, you will complete training and onboarding, handle simple tasks with support, and start building relationships with your team. By days 31-60, you will take on more complex tasks with increasing independence, demonstrate problem-solving skills, and use feedback to improve. In days 61-90, you will manage a variety of tasks, proactively contribute ideas, focus on the quality of your work, and seek ongoing feedback for continuous development.

What is the team like?

• You will work with the other Ecommerce Compliance Specialists and be supervised by the Director of Account Health. You will also be mentored by the VP of Brand Services and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture? We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes
• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• Video interview and sample problem with a senior team member
• Onsite interview with the hiring manager
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Discuss professional accomplishments with specific data to quantify examples
• Provide insights on how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Share experience on any side projects related to data and analytics