Head, HR Operations

Job Summary

• The Head, HR Operations reports to the HR Director and leads the University’s HR operations, employee relations, compliance and administrative services, ensuring reliable and consistent support to academic and non-academic staff.

Job Description

• The responsibilities include but are not limited to the following:
• Lead HR Operations staff and establish clear workflows, service standards and performance measures.
• Oversee approved recruitment processes, employment documentation, joining formalities, probation, confirmations, renewals and exits.
• Manage formal grievances, investigations and disciplinary procedures; escalate sensitive cases to the HR Director.
• Oversee employee records, HRIS, leave, HMO, pensions, insurance and other approved benefits administration.
• Validate authorised HR payroll inputs and coordinate with Finance while maintaining segregation of duties.
• Ensure implementation of employment policies, regulatory compliance, data protection and HR audit actions.
• Supervise HR reporting and workforce data quality; support the HR Director’s workforce planning decisions.
• Oversee reception, transport, drivers, employee correspondence and administrative services assigned to HR.
• Coordinate HR-related HSE matters with Facilities and Security, and support academic appointments with relevant University authorities.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations or a related field; postgraduate qualification is an advantage.
• Professional HR qualification or membership (CIPM, CIPD or SHRM) preferred.
• At least 10 years’ progressive HR experience, including 4 years in a supervisory or leadership role.
• Strong experience in HR operations, employee relations, and Nigerian employment compliance; higher education experience is an advantage.

Requirements/Competencies

• Sound judgement, discretion, integrity and conflict-resolution skills.
• Strong knowledge of HRIS, employee records, benefits administration and payroll controls
• Effective leadership, stakeholder engagement, communication and process-improvement skills.
• Ability to manage sensitive cases, analyse HR information and deliver timely services.