Channel Account Manager

Channel Account Manager | Sydney, Australia | Hybrid

Pax8 is hiring a Channel Account Manager in Australia to help high-potential partners accelerate growth, increase cloud adoption, and unlock new opportunities through the world’s leading AI-powered technology marketplace.

Shape Growth. Build Partnerships. Drive Impact.

This is more than account management.

As a Channel Account Manager, you'll work with a portfolio of ambitious managed service provider partners, helping them grow faster, uncover new opportunities, and get more value from the Pax8 ecosystem. You'll have the chance to build meaningful partner relationships while developing your own career within one of the fastest-growing technology marketplaces in the world.

At Pax8, we're investing heavily in AI-powered experiences, intelligent marketplaces, and next-generation partner success. You'll grow alongside cutting-edge technology while helping partners do the same.

Why Pax8?

Pax8 is on a mission to help every small business turn their dreams into reality through technology.

We're passionate about people, innovation, and creating a workplace where curiosity, creativity, and learning thrive. Whether you're exploring new technology, developing your commercial skills, or collaborating with talented colleagues across the globe, you'll be part of an environment designed to help you succeed.

Our culture is built around Compassionate Candour, Seek to Understand, We Before Me, Do What You Say, Light Up Learning, and Driven by Passion.

What You'll Be Doing

• Managing a portfolio of high-potential partners, supporting their business growth and long-term success
• Identifying opportunities to increase solution adoption and introduce relevant products and services
• Helping partners maximise the value of Pax8 programs, tools, resources and enablement offerings
• Acting as a trusted point of contact for partner questions, challenges and commercial opportunities
• Delivering proactive engagement through regular business reviews and scalable growth conversations
• ⭐ Encouraging partner advocacy through referrals, reviews and satisfaction initiatives
• Supporting retention and renewal strategies to strengthen long-term partner relationships
• Maintaining accurate pipeline, forecasting and account planning information within CRM systems
• Collaborating with internal teams to create exceptional partner experiences

The Difference You'll Make

Every conversation you have helps partners grow their businesses, serve their customers more effectively, and realise the full value of cloud technology.

Your work directly contributes to partner retention, revenue growth, customer satisfaction, and the continued success of Pax8's managed intelligence marketplace.

What We're Looking For

We're interested in talented individuals who bring:

• Proven experience managing customer, partner, or client relationships within a commercial environment
• Demonstrated success supporting multiple accounts within a high-volume portfolio
• Strong organisational skills and the ability to prioritise effectively
• A customer-first mindset with a passion for solving problems and building relationships
• Confidence identifying commercial opportunities while delivering exceptional service
• Experience using CRM platforms to manage pipelines, account activity and forecasting
• Curiosity for technology and a willingness to continuously learn
• Excellent communication skills with the ability to simplify complex ideas
• A collaborative approach and enthusiasm for working in a fast-moving, evolving business

Trust & Transparency In Hiring

At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Inclusion Matters

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in Australia.

Benefits & Rewards

Salary: Competitive and dependent upon experience

• Annual performance bonus
• 20 Annual Leaves (accruing monthly)
• Pax8 offers an additional 10 days of bonus leave every year, available from day one
• Private Health Insurance
• Unlimited growth through our learning & development programmes
• Dedicated training and development opportunities
• Internal mobility opportunities across our global organisation
• Donation matching programmes
• DEI-B events and employee resource groups
• Regular social and community activities

Sydney Office Environment

• Energetic WeWork Office
• Central location in CBD
• Close by shops, cafes and restaurants
• Regular in-office visits from a barista specialist
• Spacious desks with laptop dock and state-of-the-art curved screens
• Regular social and community events

Grow With Us

There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Background Checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/