Customer Service Executive
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Salary
≈ $5.5k – $12k per year (Estimated)
Location
In office (Colombo)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 5, 2026. Payable scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Secure, scalable payment solutions for Sri Lankan businesses. Trusted by thousands. Built for growth.
About Us:
Payable (Pvt) Ltd is a leading fintech company committed to revolutionizing digital payment solutions. As we continue to grow, based on our team composition, we are looking for a Call Center agent to join our Customer Service team.
Key Responsibilities:
- Handle inbound customer calls promptly and professionally.
- Maintain high standards of call quality and customer satisfaction.
- Log and manage customer tickets using the ZOHO support system.
- Resolve complaints effectively and update cases accordingly.
- Coordinate with internal departments for unresolved issues.
- Conduct outbound calls for sales, surveys, and service follow-ups.
- Perform operational health checks for partner and Payable merchants.
Qualifications:
- Freshers or 1-2 years of experience in a call center/customer service role.
- Fluency in English and Sinhala; Tamil is an added advantage.
- Strong customer service mindset and team spirit.
- Basic IT skills and familiarity with mobile apps.
•Willingness to work on a shift/roster basis, including weekends.
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