Director of Card Services
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Salary
$130k – $150k per year
Location
Remote/Hybrid (Milpitas, United States)
Seniority
Architect · 10+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Payactiv is seeking a Director of Card Services, based in our Milpitas CA office. In this new role, as the Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.
What you will do...
- Participate and support the card growth plan
- Card content and collateral including web, app, collateral, and user notifications.
- Paycard onboarding experience
- Card IVR and customer service experience
- Card issues reported at customer service and client support
- Card reviews and complaints on social media including card declines
- Paycard business analysis and client QBRs
- Liaison between Paycard sales, onboarding, and account management
What you need...
- 10+ years in card management roles
- Proven ability to thrive in a mid-stage startup
- A reputation of being trustworthy with integrity and dignity
- Ability to be agile and aggressive with a positive attitude
- Be a strategic risk-taker
- Have a service mindset to support other stakeholders, clients, and cardholders
- Excellent communication skills both written and verbal
- Proficient in Google Office suite
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