Site Reliability Engineer-Munich

Team language: English

Contract type: Permanent, full-time (40h/week), Start as soon as possible

What this role is about

As a Site Reliability Engineer, you will work embedded within a product team, taking ownership of the reliability, stability, and scalability of our services.

You will help teams build and operate production-ready systems that remain reliable as they grow in scale and complexity.

In this role, you will combine software engineering, cloud infrastructure, and operational ownership. Together with Product, Engineering, and Architecture, you will ensure that our services are observable, resilient, and operated efficiently.

Your day-to-day responsibilities

• You develop, operate, and optimize our infrastructure on the Google Cloud Platform (GCP)
• You ensure that services meet defined SLOs and reliability objectives
• You support product teams in implementing DevOps and Reliability Engineering principles
• You actively participate in incident management and a fairly structured on-call rotation, driving sustainable improvements following incidents
• You enhance CI/CD pipelines and support safe deployments, canary releases, and rollbacks
• You continuously improve our observability landscape, including monitoring, logging, metrics, and tracing
• You contribute to architectural decisions and non-functional requirements to help evolve a resilient and scalable system landscape

This role is a great fit for you if…

• you have several years of experience as a Site Reliability Engineer, DevOps Engineer, or in a similar role, ideally operating services in a public cloud environment
• you bring a growth mindset and enjoy continuously improving systems, processes, and ways of working, particularly in areas such as Platform Engineering, Automation, or AI for Operations
• you can translate business and product requirements into technical SLOs, SLIs, and reliability goals
• you enjoy collaborating closely with Product Owners, Architects, Software Engineers, and QA teams to build effective solutions
• you have hands-on experience designing and operating modern cloud infrastructure, including serverless computing, container platforms, Kubernetes, Infrastructure as Code, and CI/CD automation
• you have a solid understanding of networking, load balancing, and database technologies, and feel comfortable working with complex distributed systems
• you have programming experience with languages such as Python, Java, Groovy, or Go and view automation as a core part of modern operations
• you have experience with observability, monitoring, and logging, using relevant tools to analyze and improve system reliability
• you value open communication, knowledge sharing, and collaboration in international teams
• you are willing to participate in a fair and sustainable on-call rotation and share responsibility for service reliability
• you are comfortable working in an English-speaking environment; German is a plus but not required

Conditions & benefits

• Flexibility: 30 days of vacation plus the option to purchase additional vacation days, hybrid working policy (2 days home office/week) and the possibility of taking a sabbatical
• Food & drinks: Mostly free, healthy, and varied meals, fresh fruit and popcorn every day, plus coffee and tea included
• Health & fitness: Free use of our in-house gym, health weeks, massages, and physiotherapy treatments on site
• Culture: Team events, Social Days, an open “come as you are” culture, dogs are welcome,strong engagement in female leadership
• Development: Individual training and development opportunities within the team and across the organization
• Mobility: Coverage of the Deutschlandticket, central location with a subway station right outside the door, and JobRad bike leasing

Why PAYBACK?

PAYBACK is Germany’s leading loyalty program and one of the largest data-driven marketing platforms worldwide. Our solutions reach millions of people every day.

With more than 1,000 employees at our Munich location, we develop all technical solutions in-house and combine data, technology, and marketing to create measurable value. You can look forward to interdisciplinary teams, real opportunities to shape the future, and an open, innovation-driven culture.

The PAYBACK GROUP values diversity - come as you are.