KYC Representative - Japanese Specialist
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary:
We are seeking a detail-oriented Japanese Language Specialist who is proficient in Japanese reading and writing (Kanji & Kana). This role is ideal for candidates with 2-5 years of experience who are eager to build a career in operations. Full training on KYC, AML standards, and internal processes will be provided.
The ideal candidate will be responsible for reviewing customer documentation in Japanese, supporting KYC processes, and ensuring compliance with internal and regulatory standards. Attention to detail and fluency in Japanese are essential.
Location: Bangalore, India, On-site, Full-time
What you’ll do
- Review applicant information and documentation in Japanese and English, using internal systems and regulatory tools.
- Translate and interpret customer documents to support KYC compliance checks.
- Approve, decline, or request additional documentation from applicants based on internal guidelines.
- Perform periodic reviews for existing customers and analyze information for unusual patterns or inconsistencies.
- Escalate potential risks or discrepancies to the Team Lead or Supervisor.
- Assist with case reviews and investigations as needed.
- Collaborate with internal teams to improve efficiency and enhance customer experience.
- Participate in team meetings and contribute to continuous process improvement.
- Maintain accurate records while adhering to regulatory and internal compliance standards.
Who you are - Candidate with strong Japanese reading and writing skills Kanji & Kana. The role requires high attention to detail, and proficiency in Japanese and Microsoft Office. Candidates should be proactive, solution-oriented, and able to work efficiently under deadlines with a strong sense of ownership. Experience working with Japanese documentation or clients is a must.
- 2-5 years of experience (Freshers with strong Japanese language skills are encouraged to apply).
- Proficiency in Japanese reading and writing (JLPT N2/N1 preferred).
- Strong English communication skills.
- Bachelor’s degree (any discipline).
- High attention to details and logical thinking skills.
- Comfortable working with computers and Microsoft Office applications.
- Ability to multitask, meet deadlines, and work in a target-driven environment.
- Proactive, solution-focused, and eager to learn.
- Basic understanding of KYC, AML, or financial services (not mandatory).
- Interest in KYC operations (training will be provided).
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.