Technical Support Specialist

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

To help us fuel accelerated growth, we are looking for a Technical Support Specialist for our team.

As a member of our Technical Support team, you will be an important representative and ambassador of the company brand, by providing exceptional levels of support, expert guidance and service. You will be serving both our Enterprise and SMB merchant base as well as internal departments.

What to expect:

• Provide e-mail and phone support to existing merchants
• Serve as a primary point of contact for merchant requests, questions, guidance and service issues.
• Analyze merchant’s payment related issues, assist with disputes, and provide sustainable solutions
• Perform problem determination with merchants as well as conduct investigations for technical issues
• Troubleshoot and resolve technical issues related to Paysafe’s applications and systems
• Ensure prompt communication with merchants, account managers, and partner managers on request status
• Collaborate with internal teams (Development, Technical Operations, Compliance team, Payments, Legal etc.) to resolve customer issues and requests
• Take full ownership of reported issues (internal and external), including close follow-up on escalations to ensure efficient resolution
• Participate in the out-of-hours on-call rotation

To be successful you need to have:

• At least 2 years of experience in technical support
• Knowledge on how to professionally deal with confidential information
• Understanding of major internet protocols and languages: HTTP, HTML, Web services, XML, REST, JSON
• Familiarity with web-based applications and e-commerce principles like Webhooks, callbacks and CSS is considered an advantage
• Ability to communicate effectively and professionally in English, both in writing and verbally
• A strong sense of responsibility, teamwork, attention to detail, urgency and accountability
• Follow the best practice ticket management process, i.e. ensuring tickets owned are handled and updated timely and every effort is made to meet service levels

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.