Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management) 655

Paytm Payments • Hindi • English • Wealth Management • Asset Management • 11 months ago
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Salary
≈ $23k – $49k per year (Estimated)
Location
In office (Noida)
Seniority
Senior
Overview
Company
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Paytm Payments

Paytm Payments (operating via paytmpayments.com as Paytm Payment Gateway and Paytm Payments Services Limited) is the digital payment processing arm of One97 Communications Limited (Paytm). Headquartered in Noida, Uttar Pradesh, India, the enterprise provides online payment processing and merchant acquiring infrastructure across the country. Its core business activities include providing payment gateways, online checkout solutions, subscription billing automation, point-of-sale (POS) integration, and UPI payment routing for e-commerce platforms, enterprise clients, and small businesses.
paytmpayments.com • HQ: Noida, India • Credit Cards • Financial Services • FinTech • 1001-5000 employees

Role: Associate / Sr. Associate - VRM (Merchant Onboarding & Portfolio Management)

Location: [Noida]

Department: Merchant Onboarding & Portfolio

Reporting To: Team Lead / Manager - Onboarding

Role Overview

As a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management.

Key Responsibilities

Connect with merchants over calls, emails, or chats to guide them through onboarding steps.

Ensure submission and verification of required documents (KYC, KYB etc.).

Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.).

Coordinate with internal teams (Ops & Risk) for status updates or issue resolution.

Maintain accurate onboarding records in CRM/ERP/Tracker.

Provide basic guidance on payments integration steps and direct merchants to integration support teams when required.

Escalate complex cases or delays to Team Lead/Manager promptly.

Meet daily/weekly targets on merchant follow-ups and onboarding completions.

Required Skills & Competencies

Strong communication skills (English & Hindi/regional language).

Basic understanding of fintech/payments industry (preferred).

Comfortable with Excel/Google Sheets and CRM tools.

Ability to manage multiple follow-ups and handle high-volume portfolios.

Target-oriented, detail-focused, and proactive in resolving issues.

Educational & Experience Requirements

Graduate (any stream).

0-2 years of experience in telesales, operations, customer support, or onboarding roles.

Freshers with good communication and eagerness to learn are encouraged to apply.

Key Performance Indicators (KPIs)

Number of merchants onboarded (Lead → Go-Live).

Timely follow-up and closure of pending cases.

Accuracy of data entry and documentation.

Drop-off reduction at key onboarding stages.

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