Bilingual Automotive Fixed Ops Software Trainer

Company Name:PBS SystemsJob Location: Calgary, ABJob Type:Full-time, PermanentNo. of Openings:1Job Requirement(s):Bilingual (FR-EN); Travel within North America approx. 1 week per monthInternal Job Title:STT Bilingual Trainer - Fixed OpsReports To:Team Lead, Software Training & Transitions      PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!  PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth.

Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The Role:The Software Training & Transitions (STT) Bilingual Trainer - Fixed Ops is responsible for delivering effective training and support to customers on the PBS Dealer Management Software, in both English and French. This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions.

You will develop a thorough understanding of all software modules, assist with new software installations, and provide ongoing support throughout the implementation process. This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.Job Responsibilities:Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS softwareDevelop a strong understanding of data entry processes and other essential tasksWork directly with customers and train all sessions in assigned module(s) Maintain a positive relationship with customers, identifying customer needs and ensure they are being metResponds to internal and external training requests in a timely mannerWrite up tickets and investigate issues that arise, escalate issues to corresponding teamsEnsure STT queue is monitoredMaintain documentation and update as processes change within departmentKnowledge sharing within own module and others within STTTake the initiative to learn new products to increase knowledge Willingness to commit to an ongoing system of education and cross-trainingPerform other duties and responsibilities as assigned MUST HAVE Skills: Fluent in French and English (speaking, reading, writing)1-2 years’ experience in a car dealership environment, with a focus in Fixed OperationsStrong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!Ability to travel within Canada and the USA up to 1 week per month; valid passport, visa (if applicable), and full driver’s license are requiredAdditional Skills: Excellent communication skills, including presentation and public speakingPBS software experience is a strong assetExperience facilitating in-person and virtual training sessions is a strong assetStrong problem solving and troubleshooting skillsEffective time management and organizational skillsAbility to multitask and prioritize Outstanding documentation abilitiesHigh School Diploma What we offer:Professional Development - Continuous training, industry certifications, and clear pathways for career advancement.Travel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-being.Paid Time Off - Generous PTO to help you recharge and maintain work-life balance.Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.Employee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salaryUp to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive referral bonusesStaff discounts - Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer.

Accommodations will be provided during the hiring process as required.#INPBS