Sr. Solutions Engineer

Senior Solutions Engineer

Global Payment Service Provider | Austin, TX

About the company

Our client is a fast-growing, global payment service provider building modern payments infrastructure for consumers and businesses. Through its API platform, it partners with financial institutions and major technology companies to offer its payment products and services directly to their customers.

The role

We're looking for a Senior Solutions Engineer to join the company's growing platform team in Austin, Texas.

Solutions Engineers work with partners to build integrations to the company's payment products, while extending the capabilities of its public API. The team's goal is to drive growth through partnerships and integrations by building a world-class product set delivered through third parties.

What you will do

• Provide technical consulting and product guidance to banks and other partners integrating the platform, primarily post-sale
• Make sure partners deliver the best possible integration within their constraints, for an excellent end-customer experience
• Support partners through implementation, defining technical solutions and documenting requirements
• Support business development by helping larger partners that need novel features, including technical scoping and feature design
• Take part in feature definition, prioritisation and long-term strategy planning with the platform team
• Work with Implementation Managers, Product Managers and Engineers to make product and project decisions
• Design and develop new features and expose them on the public API where needed
• Help scale the platform into new regions and solve the challenges that come with it
• Improve the integration experience through documentation, APIs, SDKs, code samples and reference implementations
• Work with the technical presales team to support the sales cycle and win new partnerships
• Improve internal processes so the team can run multiple integrations in parallel
• Troubleshoot, test and resolve technical issues, supporting the API support team on complex problems

Why this role

• Ownership. You'll have the freedom to define the vision and the responsibility for making it happen.
• Impact. You'll identify problems and unlock opportunities for the company and its partners through technology.
• Influence. You'll inspire teams internally and externally with your ideas, knowledge and self-starter attitude.
• Travel. You'll collaborate with colleagues across the company's global offices and visit partners across North America.

What we're looking for

• 6+ years in customer-facing engineering roles, ideally in financial services or a similar domain (for example solutions engineer, IT consultant, partner engineer, integration engineer or solutions consultant)
• Strong problem-solving and organisational skills, with the ability to handle ambiguity and competing priorities
• Familiarity with common design patterns and architectural principles, including domain-driven design, event-driven architecture and microservices
• Familiarity with Java (Spring), Kubernetes, AWS and service mesh architectures, plus RESTful APIs, API design, Swagger/OpenAPI and OAuth2
• Working experience with relational databases (such as MySQL or PostgreSQL) and non-relational databases (such as MongoDB or Cassandra)
• Clear communication and strong interpersonal skills
• A customer-centric approach
• The ability to explain technical concepts to non-technical audiences and work effectively with both technical and non-technical stakeholders
• Strong self-management, including running your own projects and deals and prioritising across multiple workstreams