Account Manager

JOB SUMMARY & SCOPE

Grow sales through prospecting new accounts and developing strategic new projects with existing accounts to increase sales. Engage in consultative relationships, discovering needs of the potential customer and communicating how Peak products and services could best meet customer

needs. Responsible for supporting and maintaining customer relationships through autonomy and independent recommendations and decisions. Employ good practical sales and customer service knowledge, along with knowledge and proficiency of relevant software applications. Work closely with the wider sales team to create strategic account plans for key customers.

KEY ACCOUNTABILITIES

Build and maintain strong relationships with assigned customers to drive long-term loyalty, retention, and revenue growth.

Identify, qualify, and develop new business opportunities within existing and prospective accounts.

Develop strategic account plans to maximise sales opportunities and expand customer spend across the Peak portfolio.

Conduct regular customer engagement activities, including account reviews, business development calls, and on-site or virtual meetings.

Understand customer business objectives and provide consultative recommendations on products, services, and solutions that meet their requirements.

Generate, prepare, and manage customer quotations, ensuring accuracy, competitiveness, and timely follow-up to maximise conversion rates.

Own the sales cycle from lead generation through quotation, negotiation, order placement, renewal, and ongoing account management.

Achieve and exceed individual sales targets, revenue goals, and key performance indicators established by management.

Lead commercial aspects of customer projects and large-scale rollouts, coordinating internal stakeholders to ensure successful delivery.

Manage customer enquiries and provide a high level of responsive support throughout the customer lifecycle.

Process customer orders, including special pricing requests, contract renewals, and solution-based opportunities.

Monitor and manage open opportunities, sales pipelines, customer portals, price books, and order status to ensure customer satisfaction.

Collaborate with internal teams, including Sales Operations, Customer Service, Finance, and Vendor Partners, to resolve customer issues and support revenue growth.

Support billing enquiries, commercial disputes, and escalation management to maintain positive customer relationships.

Organise customer demonstrations, product evaluations, and reorder programmes to encourage adoption and repeat business.

Maintain accurate customer, product, and opportunity information within CRM and associated business systems.

Continuously develop sales, product, and market knowledge to position Peak as a trusted advisor and strategic partner.

EDUCATION + EXPERIENCE + KEY TRAITS

Degree equivalent level of education or the equivalent experience is required.

Account management or project management preferred.

Must have comfort working through the entire business process from finding new business opportunity all the way to invoicing. Must know how to use all resources available i.e., distribution portals, zebra solution builder, business partners.

Possess strong analytical and critical thinking skills.

Have product knowledge/customer account knowledge to meet ever changing needs.

Must demonstrate a high degree of time management and organisational skills resulting in the ability to prioritise multiple projects.

TYPICAL PERFORMANCE TARGETS

SERVICE DELIVERY: Sustained, measured excellence in project & process delivery

COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement 

INNOVATION: Step changed delivery in, quality, and/or cost

LANGUAGE SKILLS 

Primary language used in daily operations is Dutch and French. English is also required.

Read and interpret documents, procedure manuals and various correspondence from both internal and external. 

Speak effectively, both individually and with customers.

SUPERVISION

Role is not responsible for supervising direct or indirect reports

DECISION MAKING + REASONING

Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS

Sales Admin Team

Key Customers

Key Vendors