Operations - Product Manager

JOB SUMMARY & SCOPE

The Global Services Product and Offering Manager owns the end-to-end strategy, roadmap, and lifecycle management of the company’s global services portfolio, including repair services, professional onsite services, and managed services. This role drives the development and commercialization of services offerings that deliver customer value, revenue growth, and profitability. The manager partners with cross-functional commercial, operations, delivery, and product teams to ensure services offerings are competitive, executable at scale, and aligned with overall business objectives.

KEY ACCOUNTABILITIES

Own end-to-end services portfolio strategy and lifecycle — Define and execute the overall strategy, multi-year roadmap, and full lifecycle management (ideation through end-of-life) for repair, professional onsite, and managed services offerings.

Drive services revenue growth and profitability — Set and achieve targets for services revenue, attach rates, margins, and recurring revenue through effective packaging, pricing, and commercialization.

Define and prioritize customer and market needs — Lead voice-of-customer, competitive analysis, and market research to identify opportunities, gaps, and differentiated value propositions across the services portfolio.

Develop and manage pricing, packaging, and go-to-market strategy — Create competitive pricing models, service tiers/packages, positioning, and commercial frameworks that sales and partners can execute effectively.

Lead new services introduction and portfolio optimization — Own or drive the NPI process for new services offerings and continuously rationalize the portfolio to eliminate low-performing offerings and focus resources on high-value ones.

Ensure operational and delivery alignment — Partner with operations, service delivery, and field teams so offerings are executable, scalable, and supported by the right processes, capacity, SLAs, and tooling.

Collaborate cross-functionally to enable commercialization — Work closely with sales, marketing, finance, product, and regional teams to align messaging, enablement, forecasting, and execution of services offerings.

Monitor performance and drive continuous improvement — Establish and track key metrics (revenue, margins, attach rates, win rates, customer satisfaction, retention, utilization) and use insights to improve offerings and commercial outcomes.

Shape the evolution of services models — Drive innovation in service delivery models (e.g., outcome-based, digital-enabled, predictive, or subscription-style managed services) to improve competitiveness and customer value.

Provide portfolio visibility and decision support to leadership — Deliver clear reporting, business cases, and recommendations on portfolio health, investment priorities, and strategic direction for the global services business.

EDUCATION + EXPERIENCE + KEY TRAITS

Bachelor’s degree in Business, Engineering, Supply Chain, Marketing, or a related technical or commercial field required.

Strong understanding of services lifecycle and managed service value creation

Excellent oral and written communication skills and strong customer service skills

Strong attention to detail and ability to work in a fast-paced environment

TYPICAL PERFORMANCE TARGETS

SERVICE DELIVERY:          Sustained, measured excellence in project & process delivery

COST TO SERVE:                Sustained, measured excellence in delivery efficiency with expected continuous improvement

INNOVATION:                   Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.

Read and interpret documents, procedure manuals and various correspondence from both internal and external.

Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

Role does not require supervision of direct or indirect reports.

DECISION MAKING + REASONING

Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS

Peak Management Team

Operations Leadership Team

Marketing

Peak Customers