IT Support & Multimedia Officer

IT Support & Multimedia Officer

Pelsam Limited is seeking a versatile and skilled IT Support & Multimedia Officer to handle a dual role encompassing technical customer support, hardware/software troubleshooting, professional graphic design, and video production and editing.

Key Responsibilities

1. IT Support Responsibilities

• Provide first-level technical support to customers utilizing Pelsam software and POS hardware.
• Install, configure, and troubleshoot POS systems, printers, computers, and networks.
• Assist with customer onboarding, system setup, and user training.
• Resolve customer technical issues via phone, WhatsApp, and remote support channels.
• Escalate complex software issues to developers, test system features, and report bugs.
• Maintain comprehensive technical support records and daily reports.

2. Graphic Design Responsibilities

• Design professional marketing materials, posters, banners, flyers, brochures, business cards, and presentations.
• Create engaging social media graphics tailored for Facebook, Instagram, WhatsApp, and other platforms.
• Design promotional materials specifically for Pelsam software products while maintaining consistent company branding, colors, and visual identity.
• Collaborate closely with the Sales and Marketing Department to prepare impactful promotional campaigns.

3. Video Shooting & Production

• Shoot professional videos showcasing Pelsam products, services, customer testimonials, and product demonstrations.
• Set up cameras, lighting, microphones, and other recording equipment.
• Edit videos for platforms such as TikTok, Instagram, Facebook, YouTube, and WhatsApp, adding captions, animations, background music, and corporate branding.
• Collaborate with the Content Presenter and Marketing Team during shoots while properly organizing and maintaining video footage and media files.

Qualifications & Requirements

• Education: Certificate or Diploma in Information Technology, Computer Science, Multimedia Technology, Graphic Design, or a related field.
• Core Competencies: Strong communication and customer service skills.
• Versatility: Proven ability to handle both technical support troubleshooting and creative design assignments seamlessly.

How to Apply

Interested and qualified candidates should submit their application letter and CV directly via email.

Application Email: [email protected]