VIP Account Manager
First seen by Alion on Oct 19, 2026. People Focus scores B on the Alion truth index.
On behalf of our client, we are looking for a VIP Account Manager:
Level: medior/senior
Type of employment: full time
Location: In Office, Belgrade, city center, Serbia
Model of work: Full-time | Permanent Contract
Department: Customer Relations / VIP / CRM
Reports To: Team Lead of VIP
The Opportunity:
For our client, we are looking for a proactive and customer-oriented VIP Manager to join their growing team.
This role is focused on building and maintaining strong relationships with high-value clients, increasing customer loyalty and delivering a premium customer experience through personalized communication and strategic account management.
The ideal candidate is communicative, organized, analytical, and capable of managing multiple VIP accounts in a fast-paced environment. Professionalism, discretion and a results-driven mindset are essential for success in this position.
Benefits:
What this company can offer you is an active community and positive atmosphere.
When it comes to work-life balance, you can expect:
- Permanent employment contract
- Flexible working hours (start time up to 11 AM)
- Dynamic and international working environment
- Opportunities for professional growth and career development
Key Responsibilities
- Build, maintain, and strengthen relationships with VIP clients
- Deliver personalized communication and premium customer support
- Increase customer retention, engagement, and loyalty
- Identify opportunities to improve customer lifetime value
- Coordinate with internal teams to ensure an exceptional user experience
- Monitor customer activity and provide relevant insights and reports
- Support VIP campaigns, promotions, and loyalty initiatives
- Handle sensitive customer matters with professionalism and discretion
Required Qualifications
Education: Minimum High School Diploma (Bachelor’s degree is considered an advantage, especially in:Economics, Management, Marketing, Communications, IT or related fields)
Experience: Minimum 2 years of experience in one or more of the following areas:Customer Support, Client Relations, Account Management, VIP / CRM Operations, Hospitality or premium customer experience environments.
Language Requirements: English proficiency minimum B2 level (written and spoken). Additional languages are considered a strong advantage: German, Spanish, Russian, Turkish.
Technical Skills
- Experience working with CRM systems
- MS Office / Google Workspace proficiency
- Familiarity with communication tools such as Slack, Teams, Zendesk, or similar
- Basic data analysis and reporting skills
Nice to Have:
- Experience in the iGaming industry
- Experience in fintech or online platform environments
- Retention and loyalty program experience
Additional information:
If you are interested in the position, please send us your resume. If you would like to have more details, please contact us at [email protected]
We are happy to meet you!