Technical Support Specialist with German

Hello,

We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)

The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.

For the project that we are working on with our partner, we are looking for Technical Support Specialist with German.

Your duties will include:

• Handling and analyzing requests in a ticket-based support environment,
• Onboarding the client’s partners and guiding them through the connection process according to defined procedures,
• Informing the client when a partner is ready after successful connection,
• Analyzing issues and requests reported by the client’s partners,
• Independently resolving recurring tickets and escalating more complex cases to 2nd and 3rd line support,
• Analyzing messages and helping partners identify the causes of errors,
• Working with translation maps to understand where potential issues may occur,
• Moving partners from test to production environments and making configuration changes,
• Cooperating with technical teams,
• Handling communication via email and JIRA,
• Updating project documentation,
• Reporting the status of partner connections and ongoing work to the client,
• Escalating cases where cooperation from the partner’s side is missing.

Requirements that must be met:

• Very good command of German,
• Very good command of English,
• Knowledge of XML and XML document structures,
• Experience with JIRA or another ticketing system,
• Knowledge of German invoices and their structure,
• Ability to analyze problems and independently handle support requests,
• Good organizational and communication skills when working with clients and business partners,
• Willingness to learn EDI, e-invoicing, and integration-related processes.

Responsibilities

80 - 100 zł/h