Risk Administration Controller (KZN)

Job Description

Refinery, a division of Pepkor Trading, is looking for a sharp, proactive Risk Administration Controller in the KwaZulu-Natal region to be the frontline guardian of our business performance. In this role, you won’t just manage compliance, you will actively drive our operational risk, security, and loss prevention strategies, protecting key assets and keeping our retail operations running seamlessly. If you bring a keen eye for detail, a strategic mindset, and the energy to directly protect our bottom line, step up and make your mark with us.

Qualifications

• Grade 12/Matric plus a relevant degree or diploma in Business Administration, Risk Management, or a related field.

Knowledge, Skills and Experience

• Minimum 3 years in retail operations, preferably with experience in risk management, loss prevention, or store management.
• Must possess a valid driver’s licence with proven driving experience.
• Strong organisational, problem-solving, and time-management capabilities with process-improvement skills.
• Excellent verbal and written communication skills in English.
• High accuracy, attention to detail, and ability to work under pressure to meet strict deadlines.
• Proven ability to engage effectively and collaborate across diverse cultures and organisational levels.

Key Responsibilities

• Conduct regular store visits to verify compliance with operational, financial, HR, and OHS standards.
• Monitor adherence to daily administrative processes, banking, and security measures.
• Perform thorough investigations into business risks such as theft, fraud, and leave abuse.
• Gather evidence, conduct interviews, compile comprehensive reports, and manage confidential information.
• Oversee store stocktake to ensure standard operating procedures are strictly followed.
• Investigate high-loss stores, review critical path checklists, and support stock loss action plans.
• Assist in formulating, testing, and piloting new standard operating procedures.
• Support project roll-outs and execute ad-hoc administrative functions as required.
• Manage, reconcile, and report monthly travel and operational costs within approved budgets.
• Submit required travel schedules on time and report any budget variances.
• Support store management with risk and administrative training initiatives.
• Help staff improve compliance standards through targeted coaching and follow-up monitoring.