Datacenter Trainer / Secret

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton is seeking an Enterprise Datacenter Trainer to join our U.S. Marine Corps (USMC) enterprise-level hybrid-cloud data center operations team.

Location: on-site, Kansas City, MO

Overview:

We are seeking a Datacenter Trainer who will be responsible for the following:

• Support U.S. Marine Corps (USMC) enterprise-level hybrid-cloud data center operations
• Provide hands-on training and analysis for position specific requirements and introduction of new technologies and processes for USMC application hosting environment for world-wide customers

What you will do …

• You will be responsible for training staff who ensure operations and security of critical infrastructure supporting worldwide USMC operations.
• Provide hands-on skills training to new TAC Analysts and Datacenter Operations staff, ensuring they are certified to perform assigned tasks related to managing, monitoring, incident response, and supporting the hybrid cloud datacenter infrastructure and hosted application administrators within the USMC enterprise application hosting environment.

Responsibilities include:

• Delivering hands-on training on role- and position-specific systems to ensure successful onboarding and integration of new staff.
• Delivering hands-on training on new technologies and processes for TAC members to ensure readiness to accept operational responsibility for monitoring and management.
• Collaborating with TAC Lead/Shift Leads/Deputies to plan and execute hands-on training delivery.
• Collaborating with Training Developer and HCS engineers and architects to develop and implement customized training plans.
• Collaborating with TAC Lead, Incident Manager, Event Manager, Problem Manager and Program. leadership to develop trending and identify areas needing enhanced or re-training to improve service delivery.
• Documenting training status and ensure rechecks at required intervals for all datacenter staff.
• Conduct analysis on training status and progression to identify areas for improvement.
• Working with TAC Lead and Government leadership to support special projects for the operation of the Tier 2 Service Desk.

Qualifications

Minimum requirements:

• Bachelor’s degree and a minimum of 5 years of relevant experience; or a high school diploma and 4 additional years of relevant experience in lieu of a bachelor's degree.
• Demonstrated ability to contribute effectively as a team member in efforts focused on upskilling new and existing staff.
• Proven capability to rapidly assimilate new requirements, identify integration points within TAC processes, and communicate essential information using methods tailored to the needs of diverse recipients.
• Ability to demonstrate and clearly explain technical skills and processes to enable others to perform independently.
• Strong collaboration skills with the ability to work effectively with peers, leadership, and customers to identify training needs and deliver training in a cooperative environment.
• Senior-level expertise in triaging datacenter incidents and events to ensure timely and effective resolution.
• Senior experience with Active Directory account and server management and monitoring.
• Experience preparing clear, concise documentation and briefings for leadership.
• Hands-on experience with server administration, including Microsoft Windows Server, Red Hat Enterprise Linux (RHEL), and SharePoint.
• Senior-level proficiency with monitoring and management platforms such as vCenter, vSphere, VMware vRealize Operations Manager, Log Insight, and Network Insight.
• Senior experience in enterprise/datacenter Service Desk operations, including use of service management tools (Remedy/Helix preferred).
• Experience monitoring backup systems, SQL Server, Oracle, storage systems (SAN and NAS), and networking principles/equipment (Cisco, Palo Alto).
• Familiarity with executing IT Service Management (ITSM) processes with emphasis on Incident and Event Management.
• Demonstrated customer service focus and capability.
• Ability to work effectively within a distributed virtual team across multiple locations, using both synchronous and asynchronous communication tools and techniques.
• IAT II certification required (e.g., CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP); must attain and maintain DoD 8140 certification as required.
• ITIL training or certification.
• Experience with Azure or AWS cloud environments.
• U.S. Citizenship required.
• Active Secret security clearance.

Preferred Qualifications:

• AWS or Azure fundamentals certification.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements

The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.