Cybersecurity Awareness Support Engineer

Support the bank’s CISO Security Awareness team in delivering employee cybersecurity training, phishing simulations and bank-wide awareness campaigns. You will help run the annual CYBRFIT program and provide backup coverage for day-to-day security awareness operations. You will work closely with CISO ISS and CISO Security Awareness.

Key Responsibilities:

Phishing education and training

• Maintain learning platform content for the Repeat Phishing Clickers Education Program.
• Verify training completion, follow up on outstanding assignments and coordinate escalations to staff, their managers and the relevant COO or Risk Manager.
• Explore Microsoft Power Automate workflows for training reminders and escalation notifications.

Phishing simulations and reporting

• Coordinate and follow up on approved allow listing requests for internal phishing simulations.
• Prepare and test authorised simulation exercises before rollout.
• Compile, validate and report simulation statistics for business and support units. Explore self-service reporting options for these teams.

CYBRFIT cybersecurity awareness program

• Set up and maintain campaign content on the CYBRFIT platform and test it before launch.
• Support live verification of change requests and coordinate prize procurement, distribution and delivery confirmation.

Awareness communications and program administration

• Help create security awareness content and schedule bank-wide communications through the internal mailing platform.
• Develop and maintain standard operating procedures so colleagues can provide consistent backup coverage.
• Support procurement, vendor assessments for ongoing contracts, and the creation and live verification of change requests as needed.

Required Skills and Experience:

• 2-5 years of relevant work experience, with technical knowledge of IT infrastructure and change management.
• Proficiency in Tableau Desktop, Tableau Prep, Microsoft Power Automate, Python, Microsoft Excel and PowerPoint.
• Ability to administer learning or campaign platforms, check training records, validate reporting data and test campaign content before rollout.
• Strong problem-solving, critical thinking, communication and collaboration skills.
• Ability to write clear employee communications and operating procedures, coordinate across teams and follow through on outstanding actions.

Desirable Experience:

• Applying Power Automate to build notification, reminder or escalation workflows.
• Developing self-service dashboards or reports for business stakeholders.

To apply,simply click the "Apply" button or send your updated profile to [email protected] 

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Skills

Security Risk, Microsoft PowerPoint, Security, Employee Communication Management, Critical Thinking, Campaigns, Preparation of Test Scenarios, Professional Experience, Problem Solving, Cybersecurity Framework Application, Risk Management, It-Security, Phishing, campaign testing, Simulation Modeling, Python, Liaison with managers, Cybersecurity, Business Reporting, Build Automation