UEM Support Specialist
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 5, 2026. Persistent Systems scores B on the Alion truth index.
About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026.
About Position:
We are seeking an experienced UEM Support Specialist to provide Level 2 support for enterprise mobility solutions across Android and iOS environments. The role is responsible for troubleshooting device enrollment, application deployment, compliance, configuration, and device management issues within VMware Workspace ONE UEM. The ideal candidate will possess strong expertise in mobile device management, Android Enterprise, Apple device enrollment models, and Workspace ONE administration, while delivering exceptional support to end users and business stakeholders.
- Role: Workspace ONE UEM Mobile Support Engineer
- Location: Pune
- Experience: 8 to 12 Years
- Job Type: Full-Time Employment
What You'll Do:
- Provide Level 2 technical support for Android and iOS/iPadOS devices managed through Workspace ONE UEM.
- Troubleshoot device enrollment and registration issues, including initial enrollment failures and re-enrollment challenges.
- Support both corporate-owned and personally owned mobile device enrollment and management scenarios.
- Investigate and resolve Android Enterprise enrollment, configuration, and device management issues.
- Troubleshoot Apple iOS/iPadOS enrollment, compliance, and device management challenges.
- Analyze issues related to Workspace ONE Intelligent Hub and managed device services.
- Review and resolve problems involving device profiles, configuration deployment, and policy enforcement.
- Monitor device compliance status and validate compliance policy implementation.
- Troubleshoot managed application installation, deployment, update, and removal failures.
- Investigate device synchronization, check-in issues, and mobile connectivity challenges.
- Support user and device assignment activities across Workspace ONE environments.
- Troubleshoot authentication and access-related issues during enrollment processes.
- Execute and validate device management commands and administrative actions.
- Perform log analysis and collect diagnostic information for advanced troubleshooting and escalation activities.
- Identify root causes of issues related to devices, user accounts, enrollment configurations, applications, network services, or Workspace ONE platform configurations.
- Document troubleshooting activities, findings, resolutions, and recommendations in ticketing systems.
- Escalate complex platform, infrastructure, and configuration-related issues to L3 engineering teams with complete diagnostic evidence.
- Follow established operational procedures, SLA commitments, and support processes.
- Communicate effectively with end users, customers, and technical teams throughout the support lifecycle.
- Contribute to knowledge management initiatives by creating and updating troubleshooting documentation.
Expertise You'll Bring:
- 8-12 years of experience in Enterprise Mobility Management (EMM), Unified Endpoint Management (UEM), Mobile Device Management (MDM), or endpoint support environments.
- Strong hands-on experience supporting Android Enterprise and Apple iOS/iPadOS devices within Workspace ONE UEM.
- Experience managing both corporate-owned and personally owned (BYOD) mobile devices.
- Strong understanding of Android Enterprise enrollment and management models, including Work Profile, Corporate-Owned Devices, Fully Managed Devices, Corporate-Owned Devices with Work Profile (COPE).
- Experience supporting Apple device management scenarios, including User-Initiated Enrollment, Corporate-Owned Supervised Devices, Automated Device Enrollment (ADE).
- Proficiency using the Workspace ONE UEM administrative console for day-to-day support activities.
- Experience reviewing device and user records, enrollment status, compliance status, profiles, applications, and device event logs.
- Strong understanding of Workspace ONE Intelligent Hub functionality and troubleshooting.
- Ability to differentiate between issues resolvable through standard L2 support and those requiring escalation.
- Knowledge of mobile security, compliance policies, and endpoint management best practices.
- Experience with incident management, service request fulfillment, and SLA-driven support models.
- Familiarity with ticketing systems and IT service management processes.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Strong documentation skills and attention to detail.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent -persistent.com/careers
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."