Contact Center Specialist
Confirmed on the employer's own hiring board on Oct 10, 2026. First seen by Alion on Sep 25, 2026.
Job Description:
This person isresponsible forresponding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformance with policy, procedures,and service quality standards.This person acts as a support for all staff regardingbank operations areas or topics.
Qualifications: This person shouldhave an associate'sdegree plus two years of experience in a related field or the equivalent. This person must display excellent oral and writtencommunication skills and have the ability towork independentlyand as a team.This personmust have proven customer service, judgment,and organizational skillsandmust possessexcellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.
Principle Responsibilities:
Respond to customer phone inquiries regardinga full range of customer transactions and banking products, services,and onlinebanking.
Ensure customer confidentiality.
Seek opportunities to retain, expand,and attract customer relationships. Assess customer needs and make recommendations regardingoptions available.
Adhere to establishedpolicies and procedures regarding appropriate resolutionof customer complaints.
Demonstrate effective decision making in determiningcorrections, fee waivers,and refunds,and in appropriate methods/solutionsto meetingcustomers’needs.
Inform Management of irregular or recurring problems and suggest improvements to better the service provided bytheCall Center.
Be responsible forpromoting the bank’s philosophy of excellent customer service.
Attend all meetings and any other required meetings and/or developmental training deemednecessary by the Call Center Supervisor.
Act in accordance withFBTpolicies and procedures as set forth inthe employee handbook.
Adhere to compliance procedures and participatein required compliance training.
Compensation Grade
Hourly Grade 4First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [email protected].