Senior Analyst Operations Process

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Purpose

The Operations Planning & Store Processes team is responsible for expense control, profit enhancement, increasing sales and improving customer service and partner satisfaction through the use of analytical and reporting tools.

Within the team, you are the analytics expert that guides our strategic focus for various business units, leverages advanced analytical techniques, and translates complex methodologies and analyses into clear insights, compelling visualizations, and tangible actions that can be executed by the business.

Essential Job Functions

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Leverage advanced analytical techniques and programming languages to mine through massive data to uncover drivers of performance. Independently develop relationships with keystakeholders and identify new analyses to better understand initiative effectiveness, customer and partner responses, and ultimately uncover opportunity to enhance overall experience.
• Perform in depth analyses and modeling for various workforce management initiatives, including topics such as wage rate influences, staffing recommendations, and other impacts to workforce management.
• Influence strategic decisions and create accurate financial models based on deep customer/partner behavior analyses and the assessment and thorough understanding of complex business initiatives, with tangible recommendations to optimize customer/partner acquisition/retention, and financial/operational performance.
• Identify and introduce new methods to solve complex business problems, and perform in-depth analysis and data mining.
• Utilize exceptional communication skills to present findings across the business by effectively translating complex data and analysis into clear insights, opportunities, and tangible business recommendations; regular updates to senior leadership required.
• Develop automated dashboards and build compelling data visualizations that effectively measure, track, and quantify changes in customer and partner metrics.
• Manage complex long-term projects from initial scoping through full execution and training with inputs from a variety of cross-functional teams (IT, Merchandising, Marketing).
• Display deep intellectual curiosity, creativity, and commitment to learning in order to solve critical business problems and push the boundary of our capabilities.

Other Duties and Responsibilities

Performs additional duties as required.

Nature of Supervision

Incumbent is expected to make independent decisions in their functional areas that align with corporate objectives. Incumbent will be provided general direction from their Director, with little direct supervision.

Planning and Problem Solving

Expected to plan, prioritize and complete multiple projects with varying deadlines under minimal supervision. The incumbent will regularly be required to use their judgment when preparing analyses and determining best approaches to solve broad business problems, ensuring that all risks and opportunities have been evaluated.

Impact

The incumbent will help drive corporate strategies by ensuring customer and partner data is accurate, providing reports on key metrics to senior leaders, and working with the broader analytics team to provide timely insights that improve the customer and partner experience.

Supervisory Responsibility

No direct reports. Incumbent will collaborate and lead cross-functional business projects.

Education/Experience

• Bachelor’s degree in economics, statistics, math or related business field; Master’s preferred
• Minimum of 5 years of work experience in analytics capacity
• Experience with data warehouses, reporting tools, and statistical programming languages required (MicroStrategy, Tableau, SQL) required.
• Expert in Excel with advanced functions, pivots, lookups, macros, dashboards, etc.
• Experience building large data sets across disparate sources required.
• Advanced reporting and presentation skills required (MicroStrategy, Tableau, PowerPoint, Adobe Photoshop/Illustrator)
• Demonstrated ability to learn new analytic and data manipulation techniques.
• Experience in the retail industry strongly preferred
• Ability to think conceptually and creatively about problems and solutions
• Strong interpersonal communication skills, verbal and written, required due to the nature and level of interaction with senior management
• Demonstrated ability to prioritize workload and ability to manage multiple projects while meeting deadlines

Competencies

• Analyze Information - Gathers and analyzes the most critical information needed to understand problems. Identifies the key issues in complex or ambiguous problems. Breaks down problems into manageable components. Recognizes symptoms that indicate problems.
• Demonstrate Credibility - Follows through on commitments. Is honest and direct in dealing with people. Acts consistently with stated policies and practices. Does not disclose confidential information.
• Use Appropriate Judgment - Makes sound decisions regarding everyday issues and problems. Chooses from alternatives based on consideration of pros, cons, tradeoffs, timing, and available resources. Evaluates the impact or consequences of actions and decisions (e.g., impacts on sales, customer satisfaction). Makes timely decisions regarding problems/issues requiring immediate attention..

Work Environment

The majority of job duties are conducted while seated indoors at a computer terminal with little or no exposure to hazards. Occasional travel may be required for presentations, training, and conventions.

Contacts

Incumbents in this position regularly interact with the senior officers of the company in both written and verbal forms. Incumbents must have the ability to influence, resolve conflict, negotiate and communicate with all levels of associates at Petco.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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