Quality Engineer Continuous Improvement

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your daily responsibilities:

• Provide a full Quality support and expertise to other departments in order to achieve a high level of Quality material, product and process.
• Initiate improvements related to processes and products, providing technical and analytical direction to solve quality and operational issues, looking for productivity and standardization opportunities.
• Ensure the improvement and/or maintenance of local Quality Management System (QMS) with related procedures in alignment with QMS Compliance and Central Quality.
• Consistently apply OPEN+ systems and tools.
• Ensure compliance to all PMI and legal standards, policies and guidelines related to Environment, Health, Safety, Sustainability to prevent personnel, asset, or societal loss.
• Act and promote an interdependent and transparent safety culture fostering the utilization of preventive/predictive approach in line with Open+/IOS
• CONTINUOUS IMPROVEMENT: Ensure monitoring system for intermediates and finish product quality performances is in place through historical Data & Trend Analysis (DTA). Identify potential deviations and define preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports.
• Assure the Continuous Improvement (CI) culture within the organization as statistical expert coordinator within the Organization. Lead training to the whole organization in the field of statistics and SPC in order to continuously sustain the CI Organization. Operate as a point of reference for all the SPC and statistics concepts and ensure the support for ad hoc request.
• CHANGE MANAGEMENT: Lead and coordinate change management process in the factory and ensure that validated state of the manufacturing processes, methods and systems is maintained. Ensure the reporting and the update of key metrics. Perform Risk Assessment for system changes.
• QUALITY MANAGEMENT SYSTEM & AUDIT: Define, establish, and maintain a Quality Management System. Coordinate and support the establishment of related procedures supporting good manufacturing practices and approve all procedures. Provide general quality management system training and coordinate quality related training.
• Support QMS compliance department in ensuring QMS efficacy, adherence, and compliance.
• Ensure that internal audits (self-inspections) including quality system audits and external audits are appropriately performed and corrective actions identified (CAPA), followed-up and documented.
• NON-CONFORMITIES MANAGEMENT & CAPA: Investigate in a timely manner non-conformities and deviation, leveraging on OPEN+ problem solving tools. Take the decision to quarantine the non-conforming material/products and liaise with interested parties to reveal the root cause and take relevant preventive/corrective actions. Ensure proper follow up and reporting of open actions and maintain the related database up to date.
• Based on recommendation from stakeholders concerned, participate in the decision of releasing or destroying the non-conforming products blocked due to quality issues, and monitor the related costs.
• Ensure NC & CAPA processes are implemented, followed, and documented according to PMI standards.
• COMPLAINTS: Establish a system to identify, record and evaluate internal or external quality complaints, and investigate and resolve critical deviations. Determine and coordinate potential Product Related Special Situation management (PRSSM), including recalls, according to pre-defined procedures. Define and implement a monitoring system for consumer and customer complaints through when appropriate historical data and trend analysis to identify potential deviations and preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports.

Who do we need:

• College/University/Master degree in Biological sciences, Physical sciences, Chemistry, Engineering or equivalent education.
• Have at least 2 years of experience in Quality / Manufacturing departments in tobacco, food, pharmaceutical or similar industry.
• Advanced knowledge of international standards (ISO).
• Have excellent written and verbal communication skills in English.
• Well-developed IT skills (Excel, Word, PowerPoint, Outlook, SAP, PLM).
• Advanced Knowledge on Quality tools, I&IM and Quality Pillar DMSs & SWPs, root cause analysis, analytical skills, statistical tool knowledge.
• Have strong communication & interpersonal skills, collaborative, a team player, customer oriented, a quick learner and have attention for detail.

We offer:

• Opportunity to grow professionally in an international company, the scale of which provides unlimited opportunities for development.
• Opportunity to build an international career and cross-functional transitions.
• Extended social package: life insurance, critical illness insurance, additional payment for preschool development of children, participation in the Employee Support Program (financial, psychological and legal advice) for employees and family members, and much more.

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 10 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.

Relocation support is not available for this job