Consumer Research Team Lead

Job Title

Job Description

Job Responsibilities

Program & Project Leadership

• Act as primary point of contact for all research aspects within assigned programs and projects.

• Align with key stakeholders (such as Program Managers, Marketing, IPLs, and Consumer Research (CR) to ensure alignment and timely delivery.

• Own and define what “good UX” looks like for the category and ensure it is embedded in program goals and deliverables.

• Shape and maintain the CR research program, contributing to project one-pagers and scope definitions.

• Translate scope into actionable research logic and development plans.

• Approve deliverables in PPIM/Windchill and secure milestone readiness.

• Manage team resource planning (QV, Clarity) for balanced project coverage.

• Lead milestone alignment, approvals, and represent research in CommCell meetings.

Research Excellence

• Lead advanced research using mixed methods to uncover insights driving product and design direction.

• Define and maintain the Development User Framework (Research Agenda) to structure and prioritize research.

• Ensure validated consumer insights directly inform product and program decisions.

• Set and track KPIs to measure research quality, impact, and business contribution.

Team & Capability Leadership

• Mentor and develop researchers, promoting excellence and ownership.

• Oversee squad staffing to align resources with priorities.

• Drive continuous improvement and knowledge sharing across the UX community.

• Ensures an engaged, innovative and inspiring working environment to stimulate entrepreneurship and driving engagement.

This role will report to R&D Consumer Research Leader.

To succeed in this role, you should have the following skills and experience:

• Bachelor degree or higher education in any of these fields: Human Factors; Psychology; Behavioral sciences; Sensory Science; Industrial Design; Interaction Design; Ergonomics; Human Computer Interaction; Engineering, amended with relevant education or experience in consumer research.

• You have excellent written and verbal communication skills. Required to have min. English standard of CET-8.

• A proven track record and at least 15 years of experience in product development, user experience or product research. Experience in pre-development and product development of consumer products is an added advantage.

• Experience working directly with market research firms in guiding and monitoring outsourced research projects.

• Proven experience in transforming research findings and market insights into impactful recommendations that drive business outcomes

• Demonstrated experience in developing and creating strong functional teams with robust talent pipeline.

• Ability to identify, communicate with, and manage expectations of key stakeholders to ensure successful project outcomes.

• You thrive in a fast-changing dynamic and cross-functional work environment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 4 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.