Customer Project Manager

Job Title

Job Description

As a Customer Project Manager forHospital & Ambulatory Monitoring, you will play a vital role in building and maintaining trust-based relationships with our customers in Finland. You will ensure continuity and strong local engagement through proactive communication and a deep understanding of customer needs, including activities related to installation and upgrade of patient monitoring equipment.

Your on-site presence, timely coordination, quick issue resolution, and consistent service delivery, especially in high-touch hospital environments, will be central to your daily work.

Your role:

• Leads the execution of complex project tasks to ensure deliverables meet customer expectations within agreed timelines, budgets, and quality standards, including installation and upgrade phases of monitoring equipment.
• Engages with customers on technical and operational matters, providing expert guidance and resolving advanced issues to maintain high customer satisfaction throughout the project lifecycle.
• Applies independent judgment under limited supervision to drive project success and compliance, cultivating effective relationships with internal and external partners.
• Develops and implements comprehensive project plans, coordinating with cross-functional teams to ensure resource allocation and achievement of project milestones.
• Analyzes project performance data and metrics to offer strategic insights that optimize outcomes, enhance customer value, and support continuous improvement initiatives.
• Evaluates project risks, issues, and change requests, collaborating with project managers on mitigation strategies to ensure project success while maintaining customer trust.

You're the right fit if:

• You have a minimum of 5 years’ experience managing demanding, customer-facing projects, preferably within healthcare or hospital environments, demonstrating your ability to deliver complex installation projects successfully.
• You hold a bachelor's or master’s degree in engineering, providing a solid educational foundation for understanding technical, IT, and operational aspects of projects.
• You possess excellent communication skills in Finnish and English, written and spoken, enabling effective alignment with external customers and internal stakeholders.
• You are comfortable managing multiple stakeholders and projects simultaneously, remaining structured, calm, and pragmatic when plans change due to delays, scope adjustments, or customer readiness.
• You have strong interpersonal skills, are accountable for delivery, and can balance planning with real-life project constraints while working independently across Finland.
• You are willing to travel nationwide as required and hold a valid B driving licence.

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role EUR 50 750 - EUR 79 750. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for an annual incentive, with your rewards linked to both individual performance and company results. We’ll share further details during the interview process. We offer a great range of benefits and policies - speak to your recruiter to learn more about what we offer. AI is an important part of how we innovate and work at Philips. You’ll also have opportunities to build your AI capabilities, keep learning and contribute to how we use AI to improve the way we work and create meaningful impact.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is classified as a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.