MR Service Quality Engineer

Job Title

Job Description

Job Title : MR Service Quality Engineer

Job Responsibilities:

• Lead quality assurance activities supporting MR Service and Installation operations, ensuring high-quality, compliant, and efficient execution of MR system installations and service delivery across global regions.
• Establish operational quality objectives, develop structured work plans, and coordinate quality activities to support MR Service business priorities and operational goals.
• Ensure compliance with applicable regulatory requirements, including ISO 13485, MDR, FDA 21 CFR 820, and Philips Quality Management System procedures.
• Lead investigations of service quality issues, including root cause analysis, corrective and preventive action (CAPA) development, implementation, and effectiveness verification.
• Manage service-related CAPAs, quality events, complaints, audit findings, nonconformances, and field quality issues to ensure timely resolution and sustained compliance.
• Monitor and analyze quality and service KPIs, customer feedback, complaints, and field performance data to identify trends, risks, and opportunities for improvement.
• Drive continuous improvement initiatives focused on reducing installation defects, DEFOA events, recurring quality issues, and customer impact.
• Collaborating with internal stakeholders such as Field Service Installation teams, Ops Quality, Engineering, and Service organization by enforcing quality standards, supporting risk assessments, and strengthening compliance with work instructions, Quality procedures, and installation readiness requirements.

You are a part of

MR Service and Installation Quality team, enabling MR Service and supporting MR Installation team.

To succeed in this role, you should have the following skills and experience

• Bachelor’s or Master’s degree in Biomedical Engineering, Electronics Engineering, Mechanical Engineering, Manufacturing Engineering, Sciences, or a related field.
• Minimum 5-7 years of experience in the healthcare industry in Quality, Manufacturing, Operations, Engineering, or related roles, with exposure to continuous improvement, operational excellence, or service delivery management.
• Knowledge of regulatory standards and quality systems (e.g., ISO 13485, ISO 9001) - Mandatory
• Experience in Medtech industry required - servicing/Maintenance of medical equipment ideal
• Ability to establish operational objectives, develop structured work plans, and coordinate daily quality activities
• Experience monitoring, analyzing, and acting on quality and service KPIs Capability to resolve complex installation and service quality issues using structured problem-solving methods

Required skills :

• Demonstrate strong ownership and sound judgment, with the ability to proactively identify gaps, navigate ambiguity, and drive alignment and resolution across multiple stakeholders.
• Self-starter with a structured mindset; analytically strong and results-driven.
• Fluent in English, both written and verbal.
• Clear, logical, and critical thinking skills.
• Ability to manage multiple tasks and priorities effectively.
• Strong execution capability, with focus on delivering outcomes.
• Excellent communication skills, both written and verbal, with the ability to translate complex technical concepts to non-technical stakeholders.

Preferred Skills:

• Quality Assurance (QA)
• Quality Management Systems (QMS)
• Continuous Improvement
• Quality Control Inspection
• KPI Monitoring and Reporting
• Auditing Techniques
• Regulatory Requirements
• Technical Documentation
• Recordkeeping
• Logistics & Distribution Compliance
• CAPA Methodologies
• Quality Management Procedures and Methodologies
• Supplier Quality Management
• Risk Management
• Business Acumen

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.