Learning & Development Manager

SUMMARY:
Ultra-Luxury Hotel in Sea Point is looking for an experienced Learning & Development Manager to drive staff training, leadership development and service excellence.

The successful candidate will develop practical learning programmes that equip teams to deliver exceptional guest experiences while supporting employee growth and consistent luxury hospitality standards.

POSITION INFO:
Duties: Develop and implement a learning and development plan aligned with hotel standards and operational priorities. Work with departmental leaders to identify training needs and address skills gaps. Coordinate and deliver induction and onboarding programmes for new employees. Design and facilitate training covering guest service, brand standards, communication and departmental procedures. Support managers with practical coaching tools and on-the-job training programmes. Develop leadership and supervisory skills to support succession planning and internal career progression. Maintain training calendars, learning materials, attendance records and competency assessments. Evaluate training effectiveness through assessments, operational feedback and guest service performance. Coordinate external training providers and relevant development programmes. Manage training budgets and prepare learning and development reports. Support pre-opening training and operational readiness where required. Promote a positive learning culture and collaboration across departments. Requirements: A relevant qualification in Learning & Development, Human Resources, Hospitality Management or a related field. Proven experience managing learning and development within a luxury hotel environment. Strong understanding of ultra-luxury service standards and personalised guest experiences. Experience designing, facilitating and evaluating training programmes. Ability to coach departmental leaders and engage employees across different roles and experience levels. Excellent presentation, communication and interpersonal skills. Strong planning, administration and record-keeping skills. Computer literacy, including Microsoft Office and learning management systems. International or internationally branded hotel experience would be advantageous. Hotel pre-opening experience would be advantageous. A hands-on, adaptable approach and a passion for developing people.