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Location
In office (Bengaluru, Chennai)

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 16, 2022. Photon scores D on the Alion truth index.

Overview
Company
Impact
Profile match
Photon is a digital transformation and IT services company with its registered office in Chennai, India, and US offices including Dallas, building mobile apps, ecommerce platforms, cloud services, APIs and AI solutions for large enterprises. Started in 1999, it has grown to more than 4,000 people and works with many Fortune 100 and Fortune 500 companies in retail, banking, technology and consumer sectors, running delivery centers in Chennai, Bengaluru and Pune. It hires Java and backend developers, Android and full stack engineers, SAP Commerce developers, QA and automation testers, business analysts, scrum masters and product managers in India and the US.

- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty

- Accept & registers Service Calls/ Tickets

- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)

- Collecting and documenting relevant data related to nature of issues

- Troubleshooting reported issues and routing tickets to appropriate groups

- Possess excellent communication and organizational skills, along with excellent interpersonal skills.

- Have demonstrated abilities to multi-task, including solid time management skills.

- This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.

- Shifts and/ or unusual hours are required to accommodate the needs of the business

Looking for 24/7 support team.

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