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Support Engineer | Chennai, India
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Location
In office (Chennai)
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Mar 15, 2024. Photon scores D on the Alion truth index.
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Photon is a digital transformation and IT services company with its registered office in Chennai, India, and US offices including Dallas, building mobile apps, ecommerce platforms, cloud services, APIs and AI solutions for large enterprises. Started in 1999, it has grown to more than 4,000 people and works with many Fortune 100 and Fortune 500 companies in retail, banking, technology and consumer sectors, running delivery centers in Chennai, Bengaluru and Pune. It hires Java and backend developers, Android and full stack engineers, SAP Commerce developers, QA and automation testers, business analysts, scrum masters and product managers in India and the US.
Support Team - Job Description
Requirements:
- Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with ticketing tools and documentation tools.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with desktop applications and help desk software.
- Excellent communication skills and multitasking / ability to work based on priority.
- Ability to provide step-by-step technical help, both written and verbal.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
- Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
- Ability to work on rotational shifts - 24/7.
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