Product Support Engineer

LightMetrics · Consumer Electronics · Transportation & Logistics · Python · JavaScript · SQL · PowerShell · Bash · 3 days ago

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Location

In office (Bengaluru)

Experience

1+ year exp

First seen by Alion on Oct 25, 2026.

Overview

Company

Impact

Profile match

LightMetrics

LightMetrics builds edge video telematics software for commercial fleets. Its RideView system detects risky driving events on the dashcam itself. The company works with fleet safety providers worldwide.

lightmetrics.co · HQ: Bengaluru, India · Consumer Electronics · Car Electronics · Transportation & Logistics · 11-50 employees · Est. 2015

Responsibilities:

Monitor, prioritize, and respond to customer support tickets via email, chat, or helpdesk system (e. g., Zendesk, Jira, Freshdesk).
Ensure timely resolution of technical issues within defined SLAs (Service Level Agreements).
Escalate complex issues to senior engineers or development teams when necessary.
Diagnose and resolve software, hardware, and network-related problems.
Reproduce and document bugs for the product/engineering teams.
Guide customers through step-by-step solutions or provide workarounds.
Provide clear, concise, and professional responses to customer inquiries.
Maintain high customer satisfaction by ensuring effective follow-ups and updates.
Create and update internal and customer-facing knowledge base articles
Familiarity with documentation tools such as Confluence, Wiki.js, Freshdesk, or similar
Document troubleshooting steps, solutions, and best practices.
Work closely with cross-functional teams (Engineering, QA, Product) to resolve recurring issues.
Participate in team meetings to discuss trends, challenges, and process improvements.

Requirements:

Hands-on experience working with REST APIs, troubleshooting API calls, and SQL queries.
Basic knowledge of authentication/authorization: OAuth, JWT, SSO.
Browser Dev Tools: Network tab analysis, console debugging.
Frontend Basics: HTML/CSS/JavaScript troubleshooting.
Basic Web Security: Understanding CORS, XSS, CSRF, and SSL/TLS issues.
Log Analysis: grep, awk, sed, and log aggregation tools.
Scripting knowledge (Python, PowerShell, Bash) for automation.
Session Management: Cookie troubleshooting, local/session storage.
Education: Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
Experience: 3+ years of experience in technical support, helpdesk, or IT support roles.
Experience with ticketing systems (e. g., Zendesk, Freshdesk, ServiceNow, Jira Service Desk).
Familiarity with SaaS, cloud platforms (AWS, Azure), or relevant software products.

Skills

AWS, Azure, Cloud Computing, JavaScript, Linux, Networking, Postman, PowerShell, Python, Shell Scripting, SQL, Technical Consulting, Technical Support, Windows

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