Support Analyst I

Position Summary

Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Key Responsibilities

Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:

• Provide front-line and ongoing technical support for Onit’s products and solutions
• Develop and maintain expert knowledge on Onit’s product suite
• Educate users on all functions and features of our product line
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• Work in a fast paced and dynamic environment, with minimal oversight and direction
• Own projects end-to-end, from idea to completion
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Required Skills

• 1-2 years of related technical support or software implementation experience (SaaS software preferred)
• Demonstrated ability to quickly understand business requirements and expectations
• General understanding of programming fundamentals
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational skills
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously
• Prior experience working on integrations/Salesforce is a plus.