Coordinator, Client Services

POSITION OVERVIEW:

The Client Service Coordinator is the primary point of contact for clients and staff, supporting the studio's day-to-day operations. This role combines front-of-house, client services, and administrative support.

RESPONSIBLITIES

Front of House and Client Services

• Responsible for the front of house, answering phones, responding to emails and welcoming clients.
• Assist with clients' general needs for in-house sessions, including but not limited to setting up rooms prior to sessions, getting lunch orders if requested, responding to client questions, guiding them through the office, and ensuring overall client satisfaction.
• Monitor and update communications between all departments and clients regarding parking allocation, session bookings and other office-related events through daily emails with bookings and work status.
• Coordinate employee and visitor onboarding/offboarding (badges, parking, fobs/keys, etc).
• Handle minor graphics requests such as updating signs, badges, documents, and office event invites.
• Assist the Studio Operations Manager in organizing staff events, entertainment, and office decorations.
• Perform daily facilities checks (kitchen, signage, supplies, plants) and order/restock supplies accordingly.

Administrative Support.

• Prepare monthly credit card expense and meal voucher reports.
• Handle Incoming/outgoing shipments, packaging, and courier coordination, preparing documentation, labels and pickups.
• Track and support the organization of assets in the Vault, in cooperation with IO and producers, helping to maintain accurate and updated records on Asana and Media Pulse.
• Creates pre-invoices for meals and shipments being billed to clients.
• Other duties as assigned.

Required Skills:

• Excellent communication, organizational, and documentation skills.
• Strong troubleshooting, problem-solving, and prioritization skills.
• Ability to work a flexible schedule.
• Strong analytical/critical thinking skills.

Preferred Skills:

• Superb customer service skills and a positive proffesional attitude
• Understanding of Asana and/or Media Pulse a plus!
• Strong computer skills; familiar with the Microsoft Office 365.
• Good directional and organizational skills.
• Ability to collaborate effectively with co-workers and foster a strong sense of teamwork within the office.
• Post-secondary education in a related field /understanding of the film and television industry is suggested.

Qualifications:

• High School education or equivalent required.
• Physically able to perform the essential duties of the position.
• Able to support evening/weekend work as needed.
• Strong English in both written and oral communication.

Picture Shop is proud to be an Equal Opportunity Employer, consistent with applicable federal, provincial and local law.