Technical Content Engineer

We are seeking an experienced Technical Content Engineer to join our Customer and Product Education team.

In this role, you will be the architect of our technical narrative and the systems behind it, ensuring our customers and the AI agents that increasingly serve them have the right information at the exact moment it's needed.

You'll go beyond writing "how-to" articles; you will design and organize a logic-driven knowledge base that serves two audiences, our customers and AI agents (including the Documentation Agent in the Pigment platform), and you'll own the quality of content for both.

Working at the intersection of Product and Customer Experience, you'll partner with subject matter experts to translate high-level product updates, including Pigment's native AI capabilities that allow users to build models simply by speaking their intent, into clear, concise, and discoverable content that drives self-service and empowers our users to master the platform independently.

You'll alsohelp shape how documentation is created and maintaine d, building AI-assisted, docs-as-code workflows that connect our knowledge base, our product specs, and our platform.

What you'll do:

• Own the Narrative: Write and edit logically structured, reader-focused documentation that aligns with our Style Guide, ensuring a consistent voice across all Pigment help resources, for both human readers and AI agents.

• Architect Information: Design intuitive content layouts and visual aids within our knowledge base, making strategic decisions on content length and structure to maximize user comprehension and self-service. Structure content so it can be reliably chunked, retrieved, and cited by AI agents, not only read by people.

• Innovate with AI: Stay ahead of the curve by exploring and implementing AI-driven workflows to streamline content creation, from drafting and quality checks to content audits, while keeping editorial judgment at the center.

• Train and Tune the Documentation Agent: Partner with Product and Engineering to improve the Documentation Agent in the Pigment platform. Curate source content, write and refine agent instructions and evaluation prompts, review agent answers for accuracy, and feed gaps back into the knowledge base.

• Run Docs as Code: Manage content through Git-based workflows (Markdown, pull requests, and automated checks for links, structure, and style) so documentation ships in step with product releases.

• Automate and Scale Content Operations: Build lightweight automation and AI-assisted workflows that reduce repetitive work, and make it easier for Product, Engineering, and Professional Services colleagues to contribute accurate documentation.

• Master the Product: Proactively explore new product functionalities and build clear, relevant use-case examples that help customers bridge the gap between feature and value.

• Collaborate and Influence: Build trust and rapport with cross-functional teams including Product, Engineering, Customer Success, and Professional Services to navigate blockers, gather requirements, and ensure documentation is ready at the moment of release.

• Drive Strategy and Impact: Use data-driven insights, including both traditional knowledge base analytics and measures of how well content performs for agents (such as answer accuracy and retrieval quality), to recommend improvements to our knowledge base.

• Thrive in Agility: Effectively prioritize and organize your tasks to meet deadlines in our fast-paced environment, maintaining focus on project goals even when demands or product priorities shift.

• Be a Mentor: Act as a main contributor to our team's documentation standards, including AI and docs-as-code practices, and provide guidance to peers to ensure high-quality output across the board.

Who you are:

• 3-5 years of experience in technical writing, content strategy, or documentation engineering, preferably within the SaaS, EPM, or FinTech space.

• Strong command of authoring, hosting, and collaboration tools, such as Document360, Jira / Confluence, Git / GitHub, and Markdown (VS Code).

• Hands-on experience with docs-as-code workflows (Git, pull requests, Markdown, and CI-based checks).

• Practical experience using LLMs in a writing workflow, including prompting, critically reviewing output, and building repeatable workflows.

• An understanding of what makes content machine-readable as well as human-readable (consistent structure, self-contained sections, clear metadata).

• Strong editorial judgment, including the ability to verify AI-generated content for accuracy and to produce content that automation can't get to the right standard on its own.

• Proven ability to independently learn complex product functionality and translate it into clear, concise instructions for both technical and non-technical audiences.

• Excellent verbal and written communication skills and a can-do attitude when faced with complex technical puzzles.

• Experience using data and insights to inform content decisions and measure the effectiveness of documentation.

• Highly collaborative mindset with the ability to work across various time zones and departments to achieve a common goal.

• Professional fluency in English is required; proficiency in French is a significant advantage, as many of our Product colleagues are French speakers.

Nice to Have:

• Scripting ability (Python or JavaScript) for automation.

• Familiarity with RAG concepts, llms.txt, or MCP.

• Experience evaluating or improving the output of an AI assistant or agent.

• Experience with OpenAPI or generating reference documentation from source.

What we offer:

• Competitive package
• The best health insurance with Alan Blue entirely free for you and your family
• Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
• Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
• Trust and flexible working hours ; hybrid remote policy (3 days in-office per week)
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
• High-end equipment (based on stock/availability) to do your work in the best conditions

How we work:

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations