Customer Service/Operations Executive

Pacific International Lines (PIL) is seeking a motivated and experienced Customer Service/Operations Executive to coordinate shipping operations and deliver frontline customer service. The role involves shipment bookings, shipping documentation, container tracking, invoicing support, customer inquiries, and coordination with customers, port offices, finance teams, transporters and customs brokers.

• Handle booking requests and confirmations for import and export shipments.
• Prepare and issue Bills of Lading, release instructions, cargo manifests, arrival notices and delivery orders.
• Respond to customer inquiries and resolve complaints professionally and promptly.
• Follow up on outstanding payments, container deposits and refunds.
• Enter and validate shipment information in shipping software systems.
• Submit manifest files and customs clearance documentation to the relevant offices and authorities.
• Monitor vessel schedules, transshipment updates and container movements.
• Coordinate with transporters, port operators and customs brokers.
• Report operational delays and issues to the Branch Manager.
• Assist with EBM filings, tax-related reports, RRA audits and financial reconciliation documentation.
• Ensure compliance with shipping, customs, tax and company requirements.

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Maritime Studies, International Trade, Marketing or a related field.
• At least 5 years of experience in customer service, operations or sales within the shipping, logistics, maritime or a related industry.
• Knowledge of shipping and logistics market trends.
• Strong data analysis and data-driven decision-making skills.
• Excellent communication and interpersonal skills.
• Strong coordination, teamwork and stakeholder management skills.
• Ability to learn quickly, manage multiple priorities and work under pressure.
• Attention to detail, accountability and the ability to work independently.