GSOC Lead Operator

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The GSOC Operator is responsible for monitoring and responding to security incidents, managing communication during emergencies, and ensuring the safety and security of personnel and assets. This role involves working in a fast-paced environment where attention to detail and quick decision-making are critical.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Conduct regular monitoring of world events through open-source intelligence, social media platforms, and client-specific intelligence gathering tools to identify potential threats to employees, company assets, and reputation.
• Monitor badge usage for irregularities or potential security breaches.
• Register and monitor visitors to ensure authorization and escorting as required
• Escalate incidents related to employee welfare, global incidents, operational issues, and critical situations to security management.
• Maintain detailed logs of incidents and actions taken.
• Operate and monitor security systems including CCTV cameras, alarms, and related equipment.
• Assist in the development and implementation of emergency response plans.
• Develop training programs for new operators to enhance skills and knowledge.
• Prepare weekly and monthly reports on badging, consumables, shipment activities, security system performance, access control activities, and project progress.
• Provide support during crisis situations by disseminating information and coordinating responses.
• Conduct regular system checks to ensure all equipment is functioning properly.
• Liaise with external agencies during major incidents or emergencies as needed.Support various internal and external auditing requirements by providing necessary documentation.
• All other duties, as assigned.

Qualifications

Bachelor’s degree in Security Management, Criminal Justice, or a related field; equivalent work experience may be considered. Additional certification in security or related field is preferred. Previous experience in a security operations center or similar environment is an advantage. Work experience of 2-4 years and 4-8 years is required for GSOC Operator & GSOC Senior Operator respectively.

• Proficiency in using security systems and software.
• Ability to remain calm under pressure and handle stressful situations effectively.
• Strong analytical skills with attention to detail.
• Excellent problem-solving abilities with strategic thinking capabilities.
• Strong interpersonal skills with the ability to communicate effectively at all levels.
• Handle sensitive and confidential information with discretion.
• Engage in regular computer use.
• Spend extended periods sitting.
• Travel as necessary.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Shift work including evenings, weekends, and holidays to ensure the successful completion of work assignments.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.