GSOC Supervisor

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Supervisor will lead the day to day activities of assigned shifts in the client's alarm monitoring center. This position is responsible for line-level supervision of up to ten Operators, ensures that all positions are staffed with qualified personnel, and that all operations are conducted in line with established policies and procedures.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Receive shift pass down information and conduct shift briefings to provide updates, assignments, training, and uniform compliance.
• Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.
• Draft and send emergency mass notifications and other crisis communications.
• Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.
• Assist the client's security personnel with the development and/or revision of security operation center processes, protocols, and systems.
• Identify and route security for resolution of any nuisance or trouble physical security alarms.
• Provides back-up, support and on-call function, as needed.
• Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the Operations Manager.
• Directly assist in developing and maturing the capabilities including support for operations and the intelligence/analytics areas.
• Supervise the maintenance and deployment of a knowledge management dashboard.
• Partner with the Operations Manager to identify process and quality improvements.
• Represent the team in meetings with client personnel.
• Triage and manage incidents of workplace violence or other associate misconduct.
• Develop and execute training for the operators in all control room functions and conduct training exercises with the field leadership team.
• All other duties, as assigned.

Qualifications

Graduate with at least five years of security experience including supervision of a command center or dispatch capacity.

• Working knowledge of security systems including access control, CCTV systems, badging systems, and alarm monitoring systems.
• Effective instructional, written, and verbal communication skills.
• Research and data analysis skills.
• Able to multi-task in a fast-paced and at times a stressful work environment.
• Comfortable with a high-tech work environment.
• Willing to constantly learn of new tools and innovations.
• Self-motivated, curious, and knowledgeable pertaining to news and current events.
• Dependable team player with business maturity, enthusiasm, and positive attitude.
• Computer skills; Microsoft Office suite and Windows OS.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Flexibility to work all shifts, and willingness to assist the team with overtime, when needed.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.