TELLER III / NEW ACCOUNT REP

GENERAL SUMMARY:

Provides quality service by assisting customers accurately and efficiently, and develops long term customer relationships. Oversees the receiving and paying of money to bank customers, and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Performs a broad variety of customer service and sales activities, such as assisting walk-in customers as well as telephone customers with account problems and questions. Performs duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services.

RESPONSIBILITIES AND DUTIES:

• Assists with daily activities of tellers by assigning work and checking the quality of work completed.
• Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service-related duties.
• Assists in the hiring of new tellers
• Performs training and direction to help individuals perform their job.
• Prepares holds on deposits.
• Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening.
• Prepares all paperwork and assists the customer in signing the documents.
• Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
• Performs various customer service duties:
  • Answering phone calls and assisting walk-in customers
  • Initiating customer research
  • Processing check orders
  • Closing accounts
  • Processing customer account printouts
  • Account address and card maintenance
  • Assisting with NSF, Non-post, and collections
  • Assisting customer with Safe Deposit Boxes
  • Deposit verification for credit purposes
• Responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
• Performs other related duties as assigned by management.
• Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends.)

KNOWLEDGE, SKILL, AND ABILITIES:

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Skill in communicating with clients and co-workers in courteous and professional manner.
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to maintain a high level of confidentiality.
• Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers' needs is being met.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to function as a team player.
• Ability to perform any other duties/projects as assigned by management.

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected
• Cash handling and customer contact experience preferred.

PHYSICAL REQUIREMENTS:

NOTE:

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified.