Implementation Analyst

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary:

The Implementation Analyst - Configurations will be responsible for supporting the business and technical needs of our growing merchant and partner base. The role involves interaction via Dynamics support case with our merchants, partners, and internal teams. The candidate must be a great teammate, with the ability to deliver results in a dynamic and ever-changing environment with excellent communication and time management skills.

Key Responsibilities:

• Provide exceptional customer-facing skills and service to our merchants and partners via inbound Dynamics support case interactions, meeting quality expectations.
• Create, edit, and manage merchant and partner cases using Dynamics Client Relationship Management (CRM).
• Perform configuration updates for North America region, including boarding form updates for go-lives, product enablement (e.g., Token Management Service, 3-D Secure, etc.), and processor updates (live processor moves).
• Create Visa Acceptance Platform (VAP) portfolios for all regions.
• Utilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactions.
• Adhere to established team procedures and guidelines, while providing quality customer service to meet and exceed department standards.
• Maintain expert-level knowledge of all Cybersource integrations, products, and services through supplemental training and self-managed education

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Demonstrated ability to solve technical integration problems

Strong capability to articulate complex topics to diverse audiences

Proven ability to effectively strategize and prioritize multiple high-impact initiatives

Excellent interpersonal skills, with the ability to develop and influence relationships across various levels of the organization

Ability to navigate ambiguity and handle complex concepts

Exceptional written and verbal communication skills, with a keen attention to detail and a commitment to accuracy

A self-starter with strong organizational skills, adept at resolution management and proactive reporting

Preferred Qualifications:

3+ years of work experience with a Bachelor’s Degree, or 2+ years with an Advanced Degree

Strong troubleshooting skills.

Ability to multi-task, continually re-prioritize cases and work under various constraints.

Excellent English verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.

Customer service skills, including de-escalation techniques and a commitment to quality service.

Self-motivated with the ability to work within a team and independently.

Ability to quickly identify problems and then take appropriate action to solve, including effective communication skills to wide audiences.

Adapts easily to shifting priorities and challenges.

Must have punctual, regular, and consistent attendance.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.