Loyalty Product Manager

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Role Purpose:

As a key member of the CEMEA Hub Loyalty Solutions team, the Loyalty Product Manager leads end-to-end delivery and ongoing optimization of Visa's loyalty capabilities. You will orchestrate cross-functional teams, vendors, and client stakeholders to translate business objectives into technical solutions that launch on time, perform to target, and drive revenues.

This role operates in alignment with Visa's Leadership Principles: Lead Courageously, Obsess About Customers, Collaborate as One Visa, and Execute with Excellence, which guide how we think, decide, and deliver every day.

Key Responsibilities:

New Product Design, Product Enhancements and Commercialization:

• Lead all efforts with vendors and technology teams to design Loyalty Product solutions and enhancements to existing solutions according to market needs, including CVP, UX, marketing communications
• Collaborate with Vendor and Client Loyalty teams to help create compelling value-add programs, customer experience enhancements and consumer engagement initiatives
• Lead the commercial construct, vendor negotiations, regional pricing approvals, vendor and client pricing finalization, business case and Annual Operating Plan finalization with all Sub Regions
• Lead all market pre-assessments with regional business development, BPO and Product teams to identify potential client base, pricing, revenue models and funding models
• Develop per market sales and launch plan in conjunction with regional Solutions, BD and Marketing teams
• Collaborate with Global teams on incorporating Visa assets and new capabilities into each client program

Go to Market & Sales Leadership:

• Lead sales to new issuers across CEMEA markets with BD’s and sub regional loyalty and product delivery teams
• Lead the Market launch including program content, communication methodology (VBNS, campaigns), program opt-out management, contract management, MDF utilization tracking
• Prioritize all integration efforts with target launch clients across CEMEA and establish implementation timelines as well as the Go to Market approach for each individual issuer

Vendor Management:

• Managing the day-to-day relationships with the chosen 3rd party vendors, including weekly status meetings, quarterly business reviews
• Management of Service Level Agreements, Cybersecurity Findings, and effective closure
• Working with the sourcing team to construct and update vendor agreements
• Day to day management including invoicing and billings, sourcing and call centre attestations

Profit and Loss Management:

• Develop and manage Profit and Loss statements
• Track and report (by market) revenue, direct cost, gross margin, operating expenses, operating income, and net profit
• Communicate performance to the CEMEA Loyalty Team and sub regions

Implementation:

• Drive end to end implementation of programs across CEMEA working with Vendor(s), Sub Regional Product and Client Services teams
• Assist in developing and executing a program launch calendar by working with key internal stakeholders and external partners from project start to end
• Act as point-of-contact for program status and key deliverables with internal and external partners/vendors
• Execute programs on the sales pipeline and lead projects to ensure milestones are met and projects are executed on time
• Assist with handling of redemption operations, reconciliations and logistics where required and in special cases.
• Review activity reports for program performance tracking and monitoring and setting forth recommendations to senior product teams and client management
• Interact with Visa Cybersecurity team and Vendor(s) to remediate any potential findings to ensure robustness of the underlying platform

Future Functionalities Development:

• Lead all efforts to identify and prioritize future functionalities, in partnership with cross functional + cross sub-regional teams as well as the primary solution vendor
• Collect Sub-Regional requirements on future functionalities and prioritize which ones to include for the loyalty solution/s
• Identify leading partners to develop future functionality capabilities in the platform
• Lead all commercial negotiations with 3rd party vendors to develop new functionalities
• Lead operational and technical efforts to bring new functionalities to life in the platform

Thought Leadership:

• Create thought leadership material and drive best practice knowledge content and digital customer experience (e.g., case studies, white papers)
• Socialize loyalty solutions at client forums to showcase capabilities of the platform as well as drive interest from new issuers and merchants

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Minimum 10-12 years of experience in payments product management, payment processing, operations or consulting, experience in new product launch and program management is desirable
• Minimum 8 years of strong experience in loyalty solutions utilizing analytical and project/program management skills to support and implement solutions
• Curious self-starter, fast learner and critical thinker able to imagine and absorb new market developments and evolving client needs and translate those into practical Visa solutions
• Technically astute to work through overall functional specifications, market nuances and client payment ecosystems
• Go getter delivering results while engaging cross functional teams for the fast-paced delivery
• Excellent problem solving & communication skills with a focus on client solutioning and ability to drive the thinking to more innovative levels
• Strategic thinker able to piece together a broader business picture and then drill down into modular components and detailed requirements
• Strong team player internally and with clients, working independently to coordinate cross functional activities, obtaining critical support from multiple stakeholders
• Possesses meaningful and credible knowledge of Visa assets (VOP, Visa Net etc.)
• Uses expertise to challenge internal and client’s conventional thinking and is sought after for expertise
• Due to focus on specific markets, proficiency in English language is a must.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.