Technical Account Manager (TAM)

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Pismo is seeking a Technical Account Manager (TAM) to own the technical relationship with enterprise clients within the Enterprise Support team.

The TAM acts as a trusted technical advisor, combining deepexpertisein Pismo’s platform with a strong understanding of the client’s architecture and operations. This roleis responsible forproactivelyidentifyingrisks, guiding technical decisions, leading escalations, and ensuring the client can scale safely and effectively on the platform.

The ideal candidate blends hands-on technical depth with the seniority to engage director-level stakeholders, orchestrate cross-functional responses, and drive technical governance across theclientlifecycle.

Key Responsibilities:

• Own the technical relationship with the client,acting as the primary technical point of contact and trusted advisor for platform usage and strategy
• Develop a deep understanding of the client’s architecture and operations,continuously assessing how the platform is used andidentifyingareas for improvement
• Proactivelyidentifyand manage risks,defining mitigation plans and tracking technical dependencies that couldimpactperformance, availability, orscalability
• Provide architectural and operational guidance,especially around high-risk changes, complex integrations, and critical platform operations
• Lead technical governance,delivering regular operational and business reviews with clear recommendations based on platform capabilities and client needs
• Coordinate cross-functional responses,working with engineering and subject matter experts to resolve complex technical issues and ensure alignment
• Orchestrate high-impact incidents and escalations,ensuring effective communication, structured response, and progress toward resolution
• Drive long-term technical success,anticipatingclient needs and ensuring readiness for growth, scale, and platform evolution

This is a remoteposition. A remote position does not require job dutiesbeperformed within proximity of a Visa office location. Remotepositions maybe requiredto be present at a Visa office with scheduled notice.#LI-Remote

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• Proven experience inTechnical Account Management, Solutions Architecture, or similar client-facing technical roles
• Strong background incloud platforms, APIs, and distributed systems
• Experience working withenterprise clients in fintech, banking, or payments environments
• Solid understanding ofsoftware architecture, integrations, and system reliability concepts
• Experience supporting orparticipatinginincident management and escalationprocesses
• Ability to communicate effectively withsenior technical stakeholders and leadership
• Strong problem-solving skills with ability tooperateincomplex, multi-team environments
• Main Performance Indicators:
• Effectiveness in coordinating resolution during high-severity incidents
• Quality and consistency of technical governance and client reviews (MBRs/QBRs)
• Delivery of actionable technical recommendations to clients
• Improvement in client platform health and operational maturity
• Adoption of platform capabilities and best practices
• Reduction of technical risks and effective execution of mitigation plans

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.