General Manager

What you'll do

• Lead with relentless curiosity and self-starting drive - recognize trends fast, adapt faster and demonstrate mastery of all aspects of your building (from people and service to operations and financials, you should be a pro!)
• Consistently provide an exceptional experience to anyone you interact with, so our teams, guests, residents and partners walk away thinking "I have to tell my network about this place!". Be the trusted friend, local insider and subject-matter-expert all rolled into one
• Set the bar for a safe, secure and compliant environment for all by adhering to and driving accountability for established policies and procedures. We like to challenge the status quo, but we don't play fast and loose with safety, service and operational standards.
• Follow a schedule that's as flexible as our business model - working days, evenings, overnight and weekends to understand the nuance of our business, observe the team and drive consistency. Not all weeks will look the same, and that's the point.
• Embody leadership in action, not by managing a checklist, but by motivating, developing, engaging, challenging and driving accountability for your team in real time. Proactively succession plan and identify gaps in talent across your team - then, solve for those gaps!
• In partnership with Area and non-property leadership, train, re-train and (when needed) re-invent how we do things across people, operational and financial expectations. Use processes and guidance when they work, suggest them when they don't exist and always push for consistency when a trusted partner believes in something.
• Own the success of company-wide or property-specific people-related initiatives that support hiring, engagement, retention and development of all members of your property team.
• Collaborate with your Talent Acquisition partners to support consistent hiring practices while getting scrappy with finding top talent through local connections or boots-on-the-ground recruiting tactics.
• Own it all - Front of House, Back of House and administrative/budgetary functions - through observing and developing your leaders and team and using your resources wisely. Experiment, implement and execute initiatives to drive improvement.
• Partner with Area Leaders and non-property teams to execute on our processes - the ones that exist today and the ones that will exist in the future - to push your property to consistently exceed service, operational and financial standards that other brands can't compete with.
• Provide hands-on assistance where and when needed across the entire property team, offering support through strategic thinking, creativity or simply a fresh set of eyes.
• Build and develop strong partnerships across non-property teams by sharing market insights, trends and opportunities that help shape smarter sales, revenue and marketing strategies
• Drive NOI and overall financial success of your property through owning your property budget, implementing budgetary initiatives and following FAA, Owner Relations or other team-specific SOPs and standards set forth. Deeply understand the levers that dictate overall financial success and how to move them.
• Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work

What it takes

• A bachelor’s degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree
• 3+ years’ experience in a leadership role within retail, food & beverage, hospitality or similar environment, where adaptability isn’t optional and customer service is at the heart of the operation
• A minimum of 1+ years’ experience of successful multi-department leadership; retail, food & beverage or hospitality-focused experience strongly preferred
• Scheduling flexibility that matches our operating model (i.e., you are willing, able and understand the importance of working evenings, overnight and weekend shifts on an ongoing and consistent basis)
• A naturally curious, can’t-sit-still kind of leader who thrives on change (including rolling out processes and initiatives), tackles challenges head-on and hands-on, and doesn't shy away from a tough conversation
• Strong judgement and problem-solving skills, allowing you to navigate problems thoughtfully, escalate appropriately, and turn ideas into impact
• Experience executing team member relationship and performance issues and implementing engagement or retention initiatives across various levels of field-based team members. You’ve successfully developed high-performing teams that are ready for future growth through crystal-clear expectations, feedback and driving accountability
• Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally. You can rally a team, influence our stakeholders and collaborate like a professional, no matter who is in the room
• A demonstrated track record operational and financial success - you know how to connect the dots between great service, driving team performance, effective decision-making and strong numbers
• A world-class motivator who excels in change management - you don’t just talk about what’s happening, you explain the why and inspire others in the middle of the storm
• Proven track record with scheduling, training and developing non-exempt and department leadership team members to maintain exceptional service levels and uphold company standards
• A solutions-oriented individual who can remain resilient and manage competing priorities, time and resources proactively in a fast-paced, ever-changing environment
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
• General Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our General Managers and an exceptional guest experience.

Our benefits & perks*

• Competitive salary
• Quarterly performance bonus program
• Company stock options
• 401k + 4% employer matching program
• Medical, Vision & Dental Insurance plan options
• Flexible Spending Account & Health Savings Account options
• 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
• PTO increases to 25 days per year after 2.5 years of employment
• Up to 8 floating holidays per year so you can celebrate what matters most to you!
• Monthly cell phone reimbursement and health & wellness stipend
• Management Training Program
• Paid Parental Leave
• Paid Life Insurance
• ZayZoon as an option to access your paycheck before your payday
• Plus, discounts to stay at select Placemakr properties all over the US

*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.