Overnight Guest Experience Associate

This position is located in Tempe, AZ. The hourly rate is $18.75/hour .

Your typical day

• Consistently provide an exceptional experience to anyone you interact with on-site, so our guests and residents walk away thinking "I have to tell my friends about this place!". Be the loyal, caring friend, local insider and subject-matter-expert of your property and market all rolled into one
• Jump in and communicate with your fellow on-site and off-site property team members to make things happen - work together, provide support and keep our "one team" mentality alive so everyone wins
• Maintain a safe, secure, and compliant environment for all by adhering to established policies, procedures and expectations as they roll out. Ask questions and make sure you understand their impact - we don't mess around with safety, service and operational standards!
• Stay plugged in to our internal systems (there are a few!) to keep things moving. Whether it's logging a maintenance request, coordinating with the housekeeping team or auditing a check-in, you'll help the entire property team stay connected across shifts to ensure the property runs smoothly
• When the business calls for it (and some days, it will!), ensure every guest gets checked into their assigned room and set up for a great stay - always following Placemakr protocols, collecting payment details and charging cards appropriately so the process is smooth from the start
• Respond to and action on guest requests - whether it's providing additional linens, extra supplies, a minor repair or clogged toilet - moving with urgency and genuine care
• Restock housekeeping carts, prepare amenities, stock vending machines and handle whatever else may be needed to set your housekeeping team (and entire property team) up to crush it during the next shift
• Keep all shared spaces looking sharp and up to standards by tackling cleaning and removing trash from lobbies, restrooms, elevators, break rooms and gyms - wherever it's needed!
• Wrap up your shift with a thorough and effective handover so the next Guest Experience Associate can hit the ground running without missing a beat and ensure a seamless operation
• Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work

What it takes

• 1+ year of previous experience delivering excellent customer service (both directly to a customer and behind the scenes) in environments such as hospitality, retail, multi-family or food & beverage.
• Scheduling flexibility that matches how we operate - you are willing and able to work any hours and days of the week, including evenings, weekends and holidays, on an ongoing and consistent basis
• A naturally curious, can’t-sit-still individual who is adaptable, eager to learn, and ready to jump in wherever needed to make an impact.
• Previous professional experience communicating clearly and confidently both verbally and in writing. You always remain personable, polished, and empathetic, using proper grammar, spelling and punctuation, no matter the response.
• Demonstrated ability to quickly learn and effectively use multiple systems or technology to keep operations running smoothly (previous experience with POS, CRM or other customer communication tools a plus!)
• A can-do attitude and collaborative mindset, allowing you to seamlessly jump between guest service and operational support at any given moment
• Managing competing priorities with focus and flexibility - you can multi-task, pivot and support multiple departments under tight timelines
• A commitment to owning the details and high standards for our guests - you are comfortable with completing various tasks and always adapting to evolving guest needs
• You embody our Property Team Mission of Customer, Consistency and Community (Norms)
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
• Overnight Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience.