German Customer Service Representative

• Position: German Operations Support Associate (Voice & Non-Voice)
  Location: Cairo, Egypt (WFO)

•           Roles are Cairo-based, Work from Office Location will be confirmed after selection

•           Shifts will be in between 8:00 to 20:00 CET (Mon – Fri). Working hours will follow the CET time zone with the European weekend pattern (Saturday & Sunday off).

•           The tentative start date is in September.

•           Freshers with no experience will also be considered for this opportunity.

Requirements

Mandatory Requirements

• German language proficiency: Minimum B2 level (CEFR)

• Strong verbal and written communication skills in German

• Mandatory Requirements

  • German language proficiency: Minimum B2 level (CEFR)

  • Strong verbal and written communication skills in German

  • Bachelor's degree preferred

  • Fresh graduates can be considered

  • Strong customer service orientation and problem-solving skills

• Preferred Qualifications

  • 0-1 year of experience in Customer Service, Operations, BPO, or Support functions

  • Experience handling voice and/or non-voice processes

  • Basic knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

  • Experience with CRM or ticketing tools is an added advantage

  • Good typing skills and attention to detail