Program Manager

This is a remote position.

Key Roles and Responsibilities

1. Program Planning, Management & Implementation

• Lead the planning, execution and monitoring of Health, Education and Livelihood programs.
• Develop detailed annual and quarterly and monthly implementation plans aligned with the organisation's social impact objectives.
• Ensure effective implementation of projects in accordance with approved program designs, budgets and timelines.
• Oversee multiple projects simultaneously and ensure achievement of agreed deliverables and outcomes.
• Identify implementation gaps, operational challenges and risks, and develop appropriate corrective action plans.
• Adapt program strategies based on community needs, field realities and emerging requirements.
• Coordinate with internal departments and collaborate to ensure timely support for program implementation.
• Develop and strengthen standard operating procedures (SOPs) for effective program delivery.

2. Health, Education & Livelihood Program Oversight

• Collaborate with Managers of Livelihood and Education & health in creating the program design of community skilling cum livelihood , education and health initiatives.
• Mentor program field team in implementing the design crafted with livelihood and education & health managers
• Evaluate from the program team and support monthly metrics on education, health and livelihood development initiatives
• Identify community needs and suggest relevant managers to design appropriate interventions across the three program areas.
• Ensure programs are inclusive, community-driven and aligned with the organisation's social impact goals.
• Monitor program outcomes and identify opportunities to improve effectiveness and sustainability.

3. Field Operations & Community Engagement

• Undertake regular field visits to monitor program implementation, with approximately 70% of the role involving field engagement.
• Engage directly with waste pickers, their families, community leaders and local institutions.
• Understand community aspirations, challenges and priorities to ensure that interventions address actual needs.
• Promote community participation, ownership and accountability in all program activities.
• Build relationships with community-based organisations and local institutions to strengthen program delivery.
• Identify field-level challenges and ensure timely resolution in coordination with relevant teams.
• Ensure smoother partnership engagement with relevant education / health and livelihood partners.
• Ensure transparency and accountability in the delivery of community development initiatives.

4.. Team Leadership & Performance Management

• Lead, supervise and mentor project teams to ensure effective program implementation.
• Define team roles, responsibilities and performance expectations.
• Develop annual KRAs and individual work plans for direct reports.
• Conduct regular performance reviews and provide constructive feedback.
• Identify team capacity-building requirements and Suggest HR team to organise relevant training programs.
• Promote collaboration, accountability and a positive working environment.
• Resolve operational issues and conflicts within the team.
• Ensure effective coordination between field teams and the central office and with other verticals .

5. Monitoring, Evaluation, Documentation & Reporting

• Establish and monitor program indicators to measure progress, outcomes and impact.
• Ensure regular collection, verification and analysis of program data.
• Maintain accurate program records, MIS and project documentation.
• Support in Preparation periodic progress reports, donor reports and management updates to impact team .
• Track program budgets, expenditure and utilisation against approved allocations.
• Coordinate impact assessments, field studies, surveys and program evaluations.
• Document success stories, case studies, community impact stories and best practices.
• Develop reports, presentations, blogs and other communication materials to showcase program impact.
• Ensure timely submission of all internal and external reporting requirements.

6. Budget Management & Resource Planning

• Monitor program expenditure and ensure effective utilisation of allocated resources.
• Identify resource gaps and coordinate with relevant teams for timely support.
• Ensure program activities are implemented within approved financial and operational guidelines.
• Maintain transparency and accountability in the utilisation of project resources. 8. General Responsibilities
• Ensure compliance with PFC policies, procedures, SOPs and organisational protocols.
• Maintain confidentiality and ensure appropriate handling of organisational and community data.
• Demonstrate professionalism, integrity, accountability and transparency.
• Work collaboratively with internal teams, partners and external stakeholders.
• Prioritise responsibilities effectively and meet agreed deadlines.
• Be willing to travel frequently across project locations, sometimes at short notice.
• Undertake other relevant responsibilities as required by the organisation.

Requirements

Knowledge, Experience & Qualifications

• Postgraduate degree in Social Work, Rural Development, Rural Management, Development Studies, Social Sciences or a related discipline.
• Minimum 7+ years of experience in program/project management within the social development or NGO sector.
• Demonstrated experience in managing and overseeing community development projects.
• Experience in one or more of the following areas: Health, Education and Livelihood development.
• Experience in managing field teams and coordinating multiple projects.
• Experience working with informal-sector workers, waste pickers, marginalised communities or community-based organisations will be an advantage.
• Experience engaging with government departments, NGOs and institutional stakeholders.
• Knowledge of social and environmental development concepts.
• Experience in project budgeting, monitoring, evaluation and donor reporting.
• Experience in the waste management, recycling or livelihoods sector will be an added advantage.
• Fluency in English, Tamil, Hindi Key Skills & Competencies
• Strong program and project management capabilities.
• Excellent team leadership and people management skills.
• Strong community engagement and stakeholder management abilities.
• Budget management and resource planning.
• Monitoring, evaluation and impact assessment.
• Data management, MIS and documentation skills.
• Excellent communication, presentation and reporting skills.
• Proficiency in MS Office and CRM/data management tools. •Strong analytical and problem-solving abilities.