CX Training Specialist

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play

You'll design, develop, and deliver training that helps internal teams, customers, and external partners feel confident with Kite. Working closely with stakeholders across the business, you'll learn what people need most, turn it into clear learning objectives, and create engaging resources that drive product adoption, customer satisfaction, and stronger day-to-day execution.

• Build scalable training programs that support business goals and customer outcomes
• Create customer onboarding programs and on-camera instructional videos that speed up time to value
• Lead virtual training sessions and webinars for customers and internal teams
• Keep training content accurate and current as products, customer workflows, and priorities evolve
• Pilot new training approaches that expand reach and boost learner engagement
• Use feedback, participation data, completion rates, and performance metrics to refine your content
• Coordinate new learning resources with teams across the business
• Travel up to 25% of the time to train main clients in person and support go-live

Experience You Bring

• 5+ years in customer service, customer success or training within a SaaS business
• 2+ years creating and delivering training, onboarding or certification programs
• 2+ years using a learning management system (LMS) to design, build and deliver training
• Familiarity with Intellum is a plus
• Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting and inclusive design
• Strong written and verbal communication skills, including presenting to live and virtual audiences and engaging learners of all backgrounds
• Experience measuring training effectiveness with learner feedback, engagement data, completion rates or performance metrics
• Knowledge of adult learning principles, instructional design methods and best practices for virtual learning

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $52,125.00 to $69,500.00. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice  or  International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.