Onboarding Specialist

Overview

• Handle inbound/outbound calls to customers

• Understand customer's demands and establish a relationship of trust.

• Provide sales assistance and help members with their accounts

• Provide prospective members with sales information about our services

• Provide help with new signups, cancellations, re-activations, and general account maintenance

• Transfer and monitor requests to the tech team whenever an issue can't be resolved over the phone

• Being available on an 8-hour shift, from 8 am to 6 pm.

• Represent the company at trade shows whenever necessary. Travel will be involved.

Responsibilities

• Maintain a good communication flow

• Accurately register interactions with customers, so proper follow-up can be established

• Monitor the status of the problems, while providing regular updates to customers

• Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity.

• Make sure that all tickets are logged into the system correctly.

• Be a company and brand advocate, being able to advertise the benefits and qualities of the platform.

Qualifications

• 2 years of sales/customer service experience

• Excellent verbal and written communication skills

• Ability to build client relationships and retain members wishing to cancel

• Computer proficiency

• Punctuality

• Good typing skills - typing at the same time as listening to the call is essential.

• Desire to solve problems.

• Negotiation skills are desirable.

• Experience working with phones or in a call center environment is highly desirable

• Previous experience working in the trucking field is an asset

• Previous experience working in a tech company is an asset